What are the responsibilities and job description for the Customer Service Specialist position at Everlast Roofing Inc?
Customer Service Representative
Overview:
The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support.
*Knowledge in roofing or metal manufacturing experience preferred*
Responsibilities:
- Process customer orders, returns, and exchanges accurately and efficiently.
- Respond to customer inquiries via phone, email, and fax promptly and professionally.
- Assist customers with product information, order status, returns, and other service-related inquiries.
- Address and resolve customer complaints and issues promptly, ensuring a positive customer experience.
- Escalate complex or unresolved issues to the appropriate department or manager.
- Verify customer information and ensure all transactions are completed correctly.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Stay informed about company products, services, and promotions to assist customers effectively.
- Provide customers with detailed and accurate product information and recommendations.
- Work closely with other team members and departments to ensure a seamless customer experience.
- Participate in team meetings and training sessions to continuously improve customer service skills.
- Assist with bi-annual plant inventories.
- Perform other duties as assigned.
Qualifications:
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
Positive attitude and a solid commitment to providing exceptional customer service.
Ability to work under pressure and meet tight deadlines.
Benefits:
Competitive Salary
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Join Everlast Roofing to lead our team in top-quality manufacturing.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Office Customer service: 2 years (Required)
Ability to Commute:
- Bridgton, ME 04009 (Preferred)
Ability to Relocate:
- Bridgton, ME 04009: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20
