What are the responsibilities and job description for the Manufacturing Customer Service Specialist position at Everlast Roofing Inc?
Manufacturing Customer Service Representative
Overview:
This position coordinates with purchasing/material planning to have raw materials available for production. Provides analysis of production requirements using a combination of Access, PIMS. The Customer Service Representative will have excellent communication skills, a passion for helping others, and the ability to handle various customer inquiries professionally and efficiently. As a Customer Service Representative, you will be our customer's first point of contact, providing exceptional service and support. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Responsibilities:
- Process customer orders, returns, and exchanges accurately and efficiently.
- Respond to customer inquiries via phone, email, and fax promptly and professionally.
- Assist customers with product information, order status, returns, and other service-related inquiries.
- Address and resolve customer complaints and issues promptly, ensuring a positive customer experience.
- Escalate complex or unresolved issues to the appropriate department or manager.
- Verify customer information and ensure all transactions are completed correctly.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Stay informed about company products, services, and promotions to assist customers effectively.
- Provide customers with detailed and accurate product information and recommendations.
- Work closely with other team members and departments to ensure a seamless customer experience.
- Participate in team meetings and training sessions to continuously improve customer service skills.
- Assist with bi-annual plant inventories.
- Perform other duties as assigned.
Qualifications:
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in using customer service software and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively with a strong sense of urgency.
Positive attitude and a solid commitment to providing exceptional customer service.
Ability to work under pressure and meet tight deadlines.
Benefits:
Competitive Salary
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Join Everlast Roofing to lead our team in top-quality manufacturing.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
