Guest and Owner Liaison

Overview

CoralTree is seeking a Guest and Owner Liaison to join our team at Everline Spa & Resort.  This role will be an integral member of the Guest and Owner Experience Team that creates distinctively different and authentic experiences for our guests and owners.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season. 

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Discounted Palisades Tahoe Ski Pass
• Food & beverage, retail, and spa discounts
• Free rentals on ski gear, ice skates, Nordic skiing, and golf course access
• Discounted rooms at Hyatt and CoralTree Properties
• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.

Responsibilities

• Use your exceptional written and verbal communication skills to provide ideas about guest and owner amenities and experiences, and organize itineraries and reservations on their behalf.
• Assist in all last-minute owner reservations and requested changes, and provide appropriate follow-up with them. This includes assisting in all requests made through the owner portal.
• Coordinate the management of all outside vendors in compliance with our Standard Operating Procedures.  This includes managing last-minute and emergency service requests.
• Assist the HOA Manager with the inspection of owner rooms on their arrival date.
• Assist in the coordination of curbside check-in for owners and their guests.
• Assist the Front Office team with owner billing and folio questions/concerns.
• Act as liaison between owners and golf/ski for lockers, memberships, etc.
• Assist the Director of Guest and Owner Relations with responding to all owner complaints and concerns in a timely and effective manner.
• Utilize the freedom to go beyond to become an expert in the local community and confidently connect visitors to unique and unforgettable experiences in the local area.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Have an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Previous experience working in an HOA or hotel environment in an administrative role is preferred.
• Experience utilizing Outlook, Microsoft Teams, Microsoft Office Suite, and POS systems is preferred.
• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person.
• The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
• Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.

Physical Requirements and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting 75% or more of a normal 8 hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 20lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
• While performing the duties of this job, the employee will be exposed to both indoor and outdoor working environment. The noise level in the work environment is moderate to loud.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Wage Range : $28/hr

Salary : $28