What are the responsibilities and job description for the Banquet Server FT position at Evermore Orlando Resort?
About Evermore
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.
Key Responsibilities
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.
We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!
EOE/M/F/D/V
Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.
Key Responsibilities
- Attend all designated pre-meal meetings.
- Understand Banquet Event Orders (BEO) to ensure proper set up and service of the event.
- Provide friendly, professional guest service with genuine care.
- Respond promptly, politely and effectively to guests’ inquiries, requests and concerns. Know when to alert a Banquet Captain or Banquet Manager, should the need arise.
- Prepare coffee breaks, buffets and action stations with appropriate food and beverages as stated in banquet event order.
- Set up tables to include silverware and china.
- Greet guests and present the menu. Be familiar with menu offerings to include ingredients in the event of any dietary restrictions.
- Communicate additional meal requirements, allergies, dietary needs and special requests to the kitchen or Banquet Captain
- Serve alcohol/non-alcoholic beverages in accordance with federal, state, local and company regulations.
- Replenish buffet items to ensure consistency and freshness in presentation.
- Have detailed knowledge of our Banquet Menus, Wedding Menus, and all Package Pricing for all areas of Evermore Orlando Resort.
- Meet all Safety and Sanitation requirements and proper training.
- Perform all other duties as assigned by the Manager.
- Minimum of two (2) years’ experience as a Banquet Server or similar role, in a resort or hotel setting.
- High School Diploma, GED, or equivalent
- Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
- Strong Team Player with results-driven attitude
- Knowledge of Banquet Operations and how the resort departments work collaboratively to meet and exceed customer expectations.
- Thorough knowledge and understanding of quality food service techniques and standards.
- Certification of TIPs requirements (beverage handling certification) –
- Certification of SafeStaff Foodhandler
- Able to handle guest requests in a detailed manner.
- Adhere to property and company policies and procedures.
- Excellent communication and interpersonal skills; ability to interact with a wide range of people.
- Outstanding organizational, attention to detail, and problem-solving skills.
- Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
- A valid driver’s license with an acceptable record.
- Alcohol Service Training, Food safety and applicable sanitation training & certification.
- Capable of working varied shifts, including weekdays, weekends, nights, and holidays.
- Able to safely lift, pull and push up to 50 pounds.
- Able to stand, walk, stoop, kneel, bend, and reach periodically.
- Subject to environmental conditions, work activities can occur inside and outside.
- Ability to lift and carry food service trays weighing 30 pounds.
- Ability to push carts and queen marys weighing 50 pounds.
Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.
We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!
EOE/M/F/D/V
