Group Recreation Coord.

Shape the Next Generation of Vacations!

Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities

• Answering incoming calls about future bookings and reserves accordingly in our rental system.
• Monitoring voicemails and returning any calls/inquiries/pending booking requests
• Responding to and referencing email bookings daily and communicating with all parties involved the confirmation of these bookings
• Answering incoming calls regarding billing and/or rental questions/concerns and relaying the appropriate information to all parties involved to follow through and resolve the issue or refer to the appropriate manager.
• Work closely with all departments involved in the booking process such as sales, front desk, experience planners, hotel concierge, member concierge, third party booking parties, administrative offices, etc. to communicate upcoming bookings and ensure the items are reserved and payments are properly processed.
• Create a welcoming environment for guests and associates
• Receive initial inquiries, provide preliminary outlet information, forward to manager for appointments or follow-up
• Provide exceptional guest service as it relates to Evermore core values: Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations.
• Exhibiting proper speaking and phone etiquette with the ability to communicate effectively, politely, graciously, and professionally with vendors, colleagues, and guests as it aligns to luxury service standards.
• Create and design team builders for Evermore group bookings and large families.
• Tracking activity attendance and utilizing that data and guest feedback from surveys to continually improve the variety of guest experiences on property.
• Ensuring accurate billing and compliance regarding room charges, credit card payments, and cash/tip handling.
• Maintain high standards of cleanliness, organization, and standard set up of Evermore Bay.
• Communicate effectively with other resort departments to ensure smooth operations and timely service delivery.
• All other duties as required by management.
  
  
  

Education, Skills, And Experience

• Minimum 2-3 years of customer service experience in a hotel, events, reservations, or restaurant environment
• Previous preferred experience in resort activities, event management, and/or entertainment.
• Strong customer service & ability to build and sustain long-lasting partnerships with vendors.
• Strong interpersonal and communication skills
• Strong attention to detail and the ability to assess issues in a quick, effective, and efficient manner.
• Strong organizational and time management skills, while working in a demanding and fast-paced environment.
• Ability to solve problems and find creative solutions to unexpected challenges, service failures, or guest concerns.
• Lifeguard and or First Aid and CPR certification (or willingness to obtain).
• The ability to swim as the team works on and around the water, which in areas can be up to 12’ deep.
• Flexibility to work weekdays, weekends, nights, early mornings, and holidays.
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with guests, Team Members, and vendors.
• Ability to handle guest requests in a calm, detailed, and empathetic manner.
• Adherence to property and company policies and procedures.
• Ability to multi-task in a fast-paced, ever-changing environment and prioritize job duties.
• The ability to clearly communicate in an emergency to direct guests and ensure their safety.
• Willingness to adhere to strict regulations and enforce those regulations as necessary
  
  
  

Physical Requirements

• Able to safely lift, pull and push up to 75 pounds.
• Excellent physical and temperature endurance to stand, walk, and remain active for extended periods of time, and participate in physical activities.
• Ability to swim in deep water and potentially perform water rescues.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Tolerance for hot and humid Florida weather conditions, especially when working outdoors.
• Ability to move swiftly and efficiently around the facility, including beach areas, pool decks, and gym facilities.
• Effective verbal and non-verbal communication skills to interact with guests and Team Members.
  
  
  

At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We’re building a whole new class of hospitality in Orlando, so we’re looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you’ll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

Are you ready to join the team that’s redefining how to vacation? Join us today! We can’t wait to meet you!

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