Security Gate Agent Flex

Shape the Next Generation of Vacations!

Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds : the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities :

• Extend a warm welcome to guests / visitors, answer questions and provide directions.
• Address guest’s issues promptly and professionally, escalating matters to the appropriate department if needed.
• Must strive to provide exceptional customer service and create a positive first impression.
• Process Evermore guest check-ins, check-outs, accommodation assignments, and accommodation change / late check-out requests.
• Secure payment and verify identification; activate / reissue accommodation access credentials.
• Ensure rates match market codes and document exceptions.
• Verify / adjust billing for guests as needed.
• Enter and locate guest or work-related information using computers, mobile devices and / or other electronic systems.
• Coordinate with Housekeeping to track accommodation status and guest concerns.
• Run and check daily reports, contingency lists, and credit card authorization reports. File guest paperwork or documentation.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests / visitors.
• During peak arrival or departure times, must manage queues and maintain order to ensure an efficient flow of guests. Coordinate with other staff members to streamline the process and reduce wait times.
• Must handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. They should be knowledgeable about resort emergency protocols.
• Process operational needs, address guest requests, and complete reports.
• Sharing highlights of the local area, the Gate Agent makes transactions feel like part of the experience.
• Thorough knowledge of the layout of the resort, its offerings, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse tense situations.
• Assist guests / visitors and Team members during emergency situations.
• Handle all interruptions and complaints; escalate to the Manager on Duty as needed.
• Call for assistance using proper code responses.
• Complete a shift summary / daily activity or incident report.
• Follow up with guests, Team Members, and operational partners to ensure their requests or problems have been satisfactorily resolved.
• Maintain confidentiality of proprietary information and protect company assets.
• Report work-related accidents, or other injuries immediately upon occurrence to manager / supervisor.
• Maintain positive working relationships with others; support the team to reach common goals.
• Support the resort safety program to promote and ensure a safe working environment.
• Build strong relationships with key leaders, vendors, contractors, and other stakeholders.
• Support other departments through direct and indirect action.
• Flexible to work at various assigned locations based on operations demand.
• Perform other related duties as

Education, Skills and Experience

Physical Requirements

Our Work Culture & Environment : We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters a culture built on TOGETHERNESS.

At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We’re building a whole new class of hospitality in Orlando, so we’re looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you’ll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

Are you ready to join the team that’s redefining how to vacation? Join us today! We can’t wait to meet you!

EOE / M / F / D / V