Culinary Concierge

About Evermore 

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.  

Key Responsibilities:

• Display proper telephone and digital greetings etiquette.
• Act as a knowledgeable resource for menu items, ingredients, preparation methods, and beverage pairings.
• Maintain comprehensive understanding of the menus, including seasonal offerings and specials.
• Proactively engage with guests to understand their dining preferences, allergies, dietary restrictions, and special occasions.
• Collaborate with the culinary team to accommodate special requests, create custom dishes, or modify menu items to meet individual guest needs.
• Coordinate Chef Experiences and Bartender Experiences.
• Engage with Delivery Drivers and kitchen staff to ensure seamless execution and delivery of orders.
• Verify accuracy of deliveries by matching orders with invoices or delivery manifests.
• Provide excellent guest service during deliveries, including friendly interaction and timely responses to inquiries.
• Handle guest concerns or questions professionally and promptly or escalate them to the Delivery Manager as needed.
• Organize accurate delivery logs, including delivery times, order information, and any issues encountered during deliveries.
• Ensure all required paperwork, such as delivery receipts, is completed accurately and promptly and kept organized.
• Comply with all company policies and procedures, including dress code and vehicle use policies.

 Education, Skills and Experience

• Valid Driver’s License with an acceptable driving record.
• 2 years of experience in a similar role, hospitality and catering experience preferred.
• Knowledge of food and wine pairings.
• Ability to adapt to and multi-task in a fast-paced environment and handle guest requests with grace and professionalism.
• Food, alcohol, and safety certifications under FL requirements. 
• Strong written and verbal communication skills.
• Proven organizational and time management skills.
• Strong punctuality and dependability.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational and problem-solving skills.
• Capable of performing the role in a busy work environment.
• Proficient in reading safety procedures and operating guidelines.
• Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).

 Physical Requirements

• Able to safely lift, pull and push up to 50 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach.
• Subject to environmental conditions, work activities can occur inside and outside.

We are an innovative workplace; seeking great people like you!!  Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to our guests. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability, and a Wellness program. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives. Are you ready to join us? We can't wait to meet you!

EOE/M/F/D/V