MSP Account Manager - IT Services - Hartford, CT

Job Description

Job Description

Salary : commensurate with the experience

Account Manager

We are thrilled to be expanding the Accounts team! Continue reading if you enjoy meeting new people and solving their problems!

EVERNET Consulting is currently looking for our newest Account Manager to care and advocate for our wonderful and beloved clients. The Account Managerischarged with developing and maintaining relationships with new and existing client accounts with the goal of solving as many of their problems by aligning our services and products to meet those needs.

We are a small but growing IT support and services company providing world class service to clients located all over the United States. EVERNET is based in Hartford, CT and most of our clients are based in the New England market but we are growing to reach clients across the entire country. Most of our clients are in the professional services sectors like legal, finance and accounting, and healthcare, but not limited to these industries.

The ideal candidate must live in CT as well as have Autotask AND Account Management experience.

The following duties are inclusive of but not limited to the Account Manager's responsibilities :

• Build, keepand take responsibility forstrong and trusting relationships with all clients.
• Build strong trusting relationships with all internal resources (co-workers).
• Closely interact with allinternal resourcesto providethebestpossible service to clients.
• Regularly engage clients by phone, person and all forms of communication.
• Present self with total professionalism internally and externally.
• Maintain knowledge of and accurate information pertaining to client, to include contacts, mailing and physical addresses, and current products and services in use.
• Review products and services delivered, ensure accurate billing and quality of service.
• Provide solicited and unsolicited Quotations for Products, Services, Projects, Engagements, etc. (Inside Sales)
• Manage, negotiate andexecuteclient agreements and contracts.
• Provide support with billing / invoicing questions. Collect on overdue invoices.
• Assist with Client access to our internal portals.
• Monitorand maximize engagement of client relationship.
• Conduct Account, Business, and ContractReviews as necessary, no less than every 365 days.
• Participate and contribute to a productive and positive work atmosphere.
• Be a positive representative ofEVERNETat all times.
• Protect aggressively the reputation ofEVERNET.
• Maximizing the profit position of the relationships of clients.
• Meet performance goals as set by management.
• Continue learning about all available revenue opportunities currently offered or not yet offered byEVERNET.
• Continue seeking a mastery ofEVERNETs business model(s) (ITSP, MSP, VAR,etc) and participate in the continuation and refinement ofEVERNETs future.
• Develop and maintain proficiency whilst seeking mastery of business tools and systems required and used byEVERNET.
• Be a Team player.
• Have the ability to accept constructive criticism.
• Be awesome always.

If you think you might be a match, please submit your resume & answer the questions completely.

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