What are the responsibilities and job description for the Patient Outreach Coordinator - Evernorth - Remote position at Evernorth Health Services?
Work from Home in PA, OH, FL, and Missouri - Start Date 5/12/2025
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Patient Outreach Coordinator to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Patient Outreach Coordinator represents the company, and our people make all the difference in our success.
Responsibilities
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Patient Outreach Coordinator to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Patient Outreach Coordinator represents the company, and our people make all the difference in our success.
Responsibilities
- Handle high volume of inbound and outbound calls while meeting established key performance indicators such as average handle time, call quality, and calls per hour
- Achieve daily, weekly and monthly performance targets related to call volume, response time, and customer satisfaction
- Participate in regular coaching sessions and quality assurance reviews to continuously improve performance
- Contribute to team goals by meeting or exceeding Net Promoter Score from post call surveys
- Ability to navigate multiple applications to pre-call plan, and support members while having an active conversation, and ability to document all interactions in internal system applications
- Attend 100% of trainings and the first 90 days of employment
- Provide friendly and professional service to members
- Follow HIPAA regulations to ensure the confidentiality of patient information
- Escalate complex issues to a pharmacist for support
- Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.
- Other duties as assigned
- High School diploma or equivalent
- 1 year of customer service experience is required
- Must have a minimum internet speed of 10 Mbps download and 5mbps upload (no satellite internet is allowed)
- Ability to stay self-motivated in a work at home environment
- A dedicated workspace with no distractions is required
- Intermediate proficiency in Microsoft Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain calm and helpful even when dealing with difficult situations
- Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
- Fun, friendly, and unique culture – Bring your whole self to work every day!
- Choice of three unique medical plans
- Prescription Drug, Dental, Vision and Life Insurance
- Employee Contributions for HRA and HSA accounts
- 401K with Company Match
- Paid Time Off and Paid Holidays
- Tuition Assistance
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
