What are the responsibilities and job description for the End User Support Manager position at Everport Terminal Services?
Join our team as an End User Support Manager, for an Ocean Port Terminal. If you are passionate about providing exceptional support and assistance, this role is perfect for you!
What You'll Do:
Daily Operational Support: Serve as the primary contact for daily operational support and assistance, ensuring the smooth functioning of the department.- System Maintenance: Address issues related to terminal operating systems and program data, adjusting configurations to ensure seamless system performance.
- User Training: Conduct training sessions for various modules to empower team members in maximizing system efficiency.
- Troubleshooting: Assist customers with link support, Evermail email issues, and data inquiries, ensuring prompt resolutions.
- System Optimization: Analyze systems to enhance performance, collaborate with users to improve procedures, and coordinate emergency responses for critical system failures.
- Collaboration: Work closely with developers to gather program requirements, review logic, propose UI/UX enhancements, and oversee program testing before implementation.
- Reporting: Provide regular project status updates to executives, advise on potential program changes, and communicate with vendors regarding software integration issues.
- Resource Management: Manage IT resource scheduling based on operational needs, ensure effective hardware inventory management, and prioritize downtime for updates and maintenance.
What You Bring:
Strong technical expertise in terminal operating systems and related technologies.- Excellent problem-solving skills with a proactive approach to troubleshooting.
- Exceptional communication and collaboration abilities to work effectively across departments.
- Previous experience in program testing, system optimization, and vendor management.
- Ability to thrive in a fast-paced environment and prioritize tasks efficiently.
Why Join Us:
- Opportunity to make a significant impact on operations and drive technological advancements.
- A collaborative work culture that allows for professional growth and development.
- Competitive compensation package and comprehensive benefits.
- Become part of a forward-thinking team dedicated to innovation and excellence.
