What are the responsibilities and job description for the Associate Consultant, Customer Service position at Eversource Energy?
Job Description:
The ideal candidate will assist with planning, coordinating, and overseeing Payments & Print related activities and assignments. They will provide analytical, system and operational oversight and coordination of functions within the Customer Operations & Digital Strategy (CODS) organization through the planning, development and implementation of analytical tasks and assignments.
Essential Functions:
- Assist in planning, developing, and implementing test plans and system testing.
- Develop detailed business requirements for new or updated system applications, and update existing policies, procedures, and processes as needed.
- Assist with technical and administrative payment tasks, including decisioning payment vendor portals, creating journal entries to transfer payment funds between operating companies, manual posting of payments, and payment file reconciliations.
- Support IT and external vendor teams in identifying and troubleshooting issues related to Payment and Print functions, preventing or resolving customer-impacting operational issues.
- Serve as the liaison for the Payments & Print team, supporting the development of business requirements and specifications for new and existing system projects.
- Participate in special projects and work teams to implement key initiatives, strategies, and process improvements, identifying and recommending solutions to better serve our customers.
Requirements:
- An Associate's Degree in Business Administration, Accounting, Finance or equivalent is required.
- A minimum of 2 to 4 years utility and payment-related experience is desired.
Key Skills:
- Strong interpersonal skills, including verbal and written communications.
- Critical and analytical thinking with initiative to take appropriate actions to help address and resolve customer or other issues that surface.
- Ability to apply knowledge, skills and experience to help solve and recommend solutions to problems and respond promptly.
- Fundamental understanding of various internal and external payment processes and payment channels including vendor partners.
- Strong working knowledge and understanding of Customer/ Billing systems (C2, CIS, etc.) that support payment functions.
About Us:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
