What are the responsibilities and job description for the IT Senior Analyst, Business Solutions (Hybrid) position at Eversource Energy?

IT Senior Analyst, Business Solutions (Hybrid)

This is a hybrid role. The first three months are fulltime in the office.

Our Team

As a Senior Business Analyst, you will play a crucial role in the Work Order Life Cycle Improvement program, focusing on analyzing, designing, and optimizing systems and workflows related to the management of work orders for electric and gas. The position involves acting as liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and / or business clients to complete these activities.

This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.

Essential Functions :

Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business.
Leads or oversees workflow analysis in support of requirements identification.
Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation.
Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies; May coach and mentor others in this effort.
Acts as a thought leader to shape and influence the development of IT roadmaps for an assigned business area
Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area of responsibility; May coach and mentor others in this effort.
Ensures solutions meet business needs and requirements; May coach and mentor others in this effort.
Monitors industry activities and leads others in learning opportunities for their assigned business area and identifies potential solutions and new findings including best practices) in collaboration with other IT team members
Conducts reviews of business processes; leads and works with less experienced associates in developing functional optimization strategies and ensures incorporation into strategic roadmaps where applicable.
May participate and / or lead others in the development of user documentation and manuals, training materials and / or job aids, when necessary;
May facilitate and lead less experienced peers in the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business.
Accountable for Capital Project Business cases and estimate creation and leads the presentation of said cases to the PMO and Finance; May coach and mentor others in this effort.
Works with the business to assess proposed enhancement request for value and completeness; May actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area; May coach and mentors others in this effort.
Experience participating in procurement events (RFP / RFI) and supporting the development of statements of work; May coach and mentors others in this effort.

Technical Knowledge / Skill / Education / Licenses / Certifications :

Technical Knowledge / Skill :

Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business / IT problems.

Strong understanding of work order life cycles and related business processes.

Experience with Work Management Systems, Finance Systems and Mobility systems (e.g Maximo, MWM, P6, PowerPlan) is a plus.

Proven ability to quickly learn new applications, processes, and procedures.

Exposure to multiple, diverse technologies and application development methodologies; has participated in a large project; Has led the business analysis on a large-scale complex project.

Knowledge of one or more business domains, and a detailed understanding of how the domains relate and can be assembled into solutions that meet business and IT needs and business strategy.

Conducts business process analysis and the creation of current / future state process modeling

Understanding and knowledge of IT service management (ITSM) – specifically demand management best practices and controls;

Understanding and knowledge of IT standards and controls;

Ability to work on teams and collaborate effectively with business and technical roles, including influencing stakeholders at different management levels

Excellent analytical thinking, problem solving and business process optimization skills;

Excellent written and verbal communication skills; excellent persuasion skills

Excellent independent planning, organizational and time management skills; ability to manage larger efforts

Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook;

Knowledge of Agile methodology and associated tools such as Jira, VSTS and / or other Agile applications is highly desired;

Knowledge of financial and cost models, and budgeting;

Ability to balance the long-term (big picture) and short-term implications of potential solution decisions;

Ability to manage competing priorities and a track record of following through on commitments;

Ability to lead small high performing teams to deliver successful outcomes.

Education :

Bachelor’s degree or equivalent experience.

Experience :

Ten (10) years demonstrated application of Business Analysis skills;

Prior experience in the utility industry is a plus.

Licenses & Certifications :

IIBA Entry Certificate in Business Analysis (ECBA)

IIBA Certification of Competency in Business Analysis (CCBA)

IIBA Certified Business Analyst Professional (CBAP)

IIBA Agile Analysis Certification (AAC)

IQBBA Certified Foundation Level Business Analyst (CFLBA)

IREB Certified Professional for Requirements Engineering (CPRE)

PMI Professional in Business Analysis (PBA)

SAFe POPM

Leadership Behaviors / Competencies :

Set and Communicate Direction and Priorities

Know the business plan and how your role connects to it

Identify problems, issues; take responsibility for resolution

Set high standards for self; deliver quality performance

Raise ideas for improvement

Communicate, communicate, communicate

Build Trusting Relationships

Follow through on commitments made to manager, colleagues, and customers.

Address difficult or controversial issues and encourage others to do the same.

Have honest dialogue with others

Manage and Develop People

Set performance goals that align with department and company goals

Meet regularly with your supervisor / manager to discuss your performance

Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

Work collaboratively within and across the organization to achieve “One Company” and other goals

Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

Proactively seek out opportunities to improve business performance and customer service.

Respond positively to new demands or circumstances

Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Compensation and Benefits

Eversource offers a competitive total rewards program. The annual salary range for this position is $126,860.00 to $140,950.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

LI-NM1

Worker Type : Regular

Number of Openings : EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response :

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Salary : $126,860 - $140,950

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IT Senior Analyst, Business Solutions (Hybrid)

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