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Supervisor, Technical Training- Gas Operations

Eversource Energy
Eversource Energy Salary
Shrewsbury, MA Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/14/2025

Role and Scope of Position :

This position develops and conducts technical training programs to ensure the safe and effective performance of the Gas Operations employees. Training includes both classroom and on-the-job training and would incorporate both conceptual and hands-on instructional methods. Responsibilities would also include participation in testing and evaluation of new tools, materials, and equipment, the ongoing revision and maintenance of standards and procedures, conducting of quality assurance audits and supervision evaluation and certification of field employees.

Essential Functions :

  • Works with field personnel and supervisors to analyze job tasks and current field performance to determine training needs and program content.
  • Effectively implements training programs and field quality audit programs.
  • Supervises, directs and instructs Technical Trainers and trainees during classroom, hands-on and on-the-job training assignments.
  • Evaluates performance during training and follows up on students learning through field visits, observations and refresher training.
  • Schedules and oversees training programs within their discipline.
  • Provides updates and incorporates new procedures and revisions into training programs and reviews work with vendors, technical experts, engineers, field personnel to provide operational input into the selection and operation on new equipment and development of new construction standards.

Technical Knowledge / Skill / Education / Licenses / Certifications :

Technical Knowledge / Skill :

  • Requires knowledge of utility transmission and distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.
  • Excellent communication skills, ability to present theory and concepts, as well as hands-on technical instruction with clarity, confidence and enthusiasm.
  • Requires leadership and coaching abilities.
  • Ability to use PC desktop applications (e.g. Microsoft Word & Excel).
  • Working knowledge of labor contracts.
  • Education :

  • Bachelor’s Degree in Engineering, Business Administration or related discipline or equivalent experience
  • Experience :

  • Minimum of five (5) years of experience in Gas Operations servicing customers and / or supervising employees
  • Licenses & Certifications :

  • Massachusetts Driver’s License, D.O.T. preferred
  • Working Conditions :

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA / CT / NH as necessary.
  • Compensation and Benefits :

    Eversource offers a competitive total rewards program. The annual salary range for this position is $119340.00 to $132,600.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

    Leadership Behaviors / Competencies :

    Set and Communicate Direction and Priorities

  • Communicate priorities and goals (company, department, team)
  • Show how employee’s work fits in
  • Provide business updates, news
  • Communicate, communicate, communicate
  • Build Trusting Relationships

  • Role model honesty / integrity in communication and action
  • Balance “getting results” with concern for individual needs
  • Have honest dialogue with employees; get to know them
  • Manage and Develop People

  • Set realistic performance objectives and expectations
  • Give ongoing, honest feedback; coach for success
  • Recognize good performance
  • Visit crews in the field
  • Remove obstacles to day-to-day performance
  • Provide tools, information, training
  • Foster Teamwork and Cross-functional Collaboration

    Encourage cooperation / remove obstacles between work groups / departments

    Encourage collaboration / peers helping peers

    Ask for employee input on work process / practice improvements and before implementing change that will affect them

    Encourage ideas

    Lead Change

  • Deliver effective, positive communications about change to your team
  • Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
  • Respond positively to new demands or circumstances
  • Focus on the Customer

  • Ensure that everyone on the team understands our customer promise and provides superior customer service
  • Be a role model for the team on delivering superior customer service
  • Please submit a resume with your application.

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    LI-RG1

    Worker Type : Regular

    Number of Openings : EEO Statement

    Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

    VEVRRA Federal Contractor

    Emergency Response :

    Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

    Salary : $119,340 - $132,600

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