Manager, Customer Demand Management (hybrid)

If you’re passionate about applying your work experience and skills to impact the clean energy transition at scale, join a team of professionals motivated by this same goal. As Manager of Demand Flexibility Programs, you will spearhead delivery of innovative customer programs to reduce demand during peak times and help to maintain a stable electrical grid. In this role, you will lead a team that supports all aspects of demand response and managed charging initiatives, including the industry-leading ConnectedSolutions program. As a member of the customer energy management team, you will meaningfully impact progress toward decarbonization and electrification goals for residential and commercial, electric and gas customers across Eversource’s tri-state service territory.

This is a hybrid role.

Essential Functions:

Contribute to development of overall demand flexibility strategy (40%)

• Work closely with Director to understand near-term and long-term goals for demand management programs; drive the integration of strategic activities between the team, vendors/partners, other utilities/program administrators, and stakeholders to advance objectives.
• Collaborate with vendors and internal business partners to advance software and analytics capabilities, including customer-facing and technical/operational aspects.
• Effectively communicate team, departmental, and company priorities in interactions with internal and external stakeholders.
• Create and deliver presentations in regulatory hearings, technical sessions, and other forums.

Day to day program management (20%)

• Oversee team responsible for day-to-day operations of demand response and managed EV charging programs; responsibilities include vendor and customer contract management, budgeting, reporting, forecasting, enrollment & incentive processing, marketing, customer engagement, dispatch for demand response events, data management & analysis.
• Assist team in achieving timely and satisfactory resolution of technical and customer issues as needed; review root cause analyses and ensure corrective action is taken where necessary.
• Oversee development of documents and plans necessary to meet compliance with regulatory filings and oversight of ratepayer-funded Energy Efficiency and Grid Modernization programs.

Leadership (40%)

• Coordinate work across team and provide clear direction; thoughtfully involve team members in initiatives based on their area of expertise.
• Determine appropriate level of delegation based on individual team member’s experience level and working style; know when to intervene to ensure team members feel supported.

Qualifications:

Technical Knowledge/Skill:

• Demonstrated ability to manage complexity through organization and attention to detail.
• Excellent leadership, mentoring, and management skills. Quickly comprehends the task at hand, provides clear direction and collaborates to execute the plan.
• Ability to grasp technical concepts, such as basic operation of the electrical grid, battery storage systems, digital/IT integrations (APIs), and data architecture/analysis.
• Solid understanding of basic financial principals and proficiency with PC desktop applications (e.g., Microsoft Excel, Word, PowerPoint).
• Incorporates a customer perspective into program design, delivery and communications.
• Excellent problem-solving ability; thinks creatively about how to connect the dots and achieve objectives in cases where there is no playbook.
• Proficient in verbal and written communication, with ability to tailor messages for varied audiences.
• Prior experience with cloud-based software platforms, connected devices (thermostats, electric vehicles, batteries), energy markets, distributed energy resource management systems (DERMS) and virtual power plants (VPPs) a plus.
• Public speaking experience desired.

Education:

• Requires a bachelor’s degree in engineering, business, computer science, data science, or a related discipline.
• MBA or master’s degree preferred.

Experience:

• Ten (10) plus years of product, program, or project management experience in engineering, clean tech, tech, data analytics, or energy efficiency.
• At least one (1) year of experience managing a team of direct reports preferred.

Compensation and Benefits:

• Eversource offers a competitive total rewards program. The annual salary range for this position is $139,000 - $155,000 plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

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EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.