What are the responsibilities and job description for the Key Account Inside Sales Specialist position at Eversys SA?

Eversys is a Swiss based company, which was founded in 2009 by a team of engineers with significant experience in the development of leading-edge espresso solutions, conceived and delivered over the past 30 years. Eversys Inc, a wholly owned subsidiary of Eversys Switzerland, is positioning itself to become the leading commercial espresso machine supplier in North America.

Position based in person / hybrid Northvale, NJ

Responsibilities : Inside Sales

Understanding customers' needs and identifying sales opportunities.
Gaining sales appointments with Operators
Answering potential customers' questions and conducting sales presentations.
Understand and demonstrate features of products and services.
Creating and maintaining a database of current and prospective customers.
Support Key Account installations with follow up to meet client expectations.
Follow up with clients after Installation. Update Operator information in CRM. Educate on Operational resources.
Contact Operators with expiring service contracts to explain new scheduled maintenance packages.
Set and meet sales goals and objectives set by leadership.

Community Engagement

Understand Strategic Channels needs and applications on espresso beverages and service.

Understand customers' needs and identifying sales opportunities.

Making outbound outreaches (email / chat / phone / text) to potential customers and following up on leads.

Obtain metrics of weekly engagements in targeted channels

Digital Marketing / CRM (Salesforce.com) Campaigns

Create content to support the initiatives for campaigns

Create shareable content for N.A. social media networks of LinkedIn

Run regular social promotions and campaigns and track their success (LinkedIn discussions, etc.).

Monitor and engage in relevant social discussions about our company, products, industry, and customer channels both with customers, industry associations and targeted new audiences.

Qualifications

Demonstrated ability to learn and comprehend Product Knowledge

Experience with Customer Relationship Management Systems (Salesforce.com) and Technology Meeting Systems.

Proven discipline in Time Management and Organizational Skills

Developed Collaboration skills working cross functionally with internal and external partners.

Skilled in various Adobe software to create comprehensive design materials.

Strong communication skills, listening, written and verbal.

Dependable, reliable, and punctual.

Additional Information

The expectations outlined in this document are intended to describe the general nature and level of work being performed by the employee assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills

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