EAA Station Manager

Job Summary

The Station Supervisor will be responsible for managing both the customer service and sales activities at the Fairbanks (FAI) station. This position ensures that customers receive exceptional service while promoting business growth through sales development and marketing initiatives. The Supervisor will lead the customer service team, oversee the daily operations of the station, and work closely with both the marketing and sales teams to drive customer engagement and revenue growth.

Compensation: $25.00 DOE
Employment Type: Full-Time
Schedule: Based on Operation Needs
FLSA Status: Non-Exempt
Regular/Temporary: Regular
Requisition ID: 604391561

Essential Functions:
1. Oversee daily customer service operations to ensure all customer touchpoints and interactions reflect the highest standards of professionalism and courtesy.
2. Resolve customer issues, complaints or inquiries promptly, ensuring positive outcomes. Escalate complex issues as necessary.
3. Hire, train, coach, and discipline staff, ensuring adherence to company policies and high standards of performance.
4. Maintain the Customer Service operations manual, department forms, and procedural checklists, recommending process changes where needed and auditing annually to ensure relevancy.
5. Oversee and ensure the accuracy and compliance of all airway bills, passenger tickets, and related documentation. Perform regular audits to identify discrepancies, maintain detailed records, and ensure that all accounting processes align with company standards and financial procedures.
6. Identify and pursue new sales leads and business opportunities. Build and maintain strong relationships with existing and potential clients, by providing support and relevant solutions to meet customer needs.
7. Utilize Everts Air’s Customer Resource Management (CRM) platform to document sales activities, significant customer interaction, and competitive information.
8. Work closely with Everts Air Customer Service, Load Control, Cargo and Sales departments to help ensure new and existing customers benefit from a seamless sale to service experience, especially with EAA and EAC charter services.
9. Promote a culture of continuous improvement within the team, striving to meet and exceed performance goals.
10. Serve as an ambassador for Everts Air Alaska, ensuring that the company's mission, values, and leadership principles are upheld in daily operations.

Additional Responsibilities:
Safety
1. Comply with all the safety aspects of your position. What does this mean? Where are the safety aspects located? Maybe this is a duplicate of #3
2. Be familiar with the Company’s Safety Management System (SMS) and Occupational Safety Manual (OSM).
3. Follow all Company safety practices and procedures.
4. Contribute to the Safety Culture of the Company By keeping your
work areas clean and free of hazards; correcting unsafe conditions when encountered and reporting any safety hazards.
Security
1. Comply with all company security practices, policies, and procedures
2. .Maintain employee vigilance and report all security concerns.

Physical Abilities:
The Physical requirements indicated below are examples of the physical aspects that this position must perform in carrying out essential job functions.

1. Ability to reach horizontally and vertically with arms. Sufficient dexterity to manipulate small objects and print or write legibly.
2. Sufficient physical ability, strength, mobility and stamina to lift, carry, push or pull objects which may frequently exceed 50 pounds in a series of functional tests which clearly simulates the work environment.
3. Physical the ability to be sedentary or sit for extended periods of time.
4. Shall perceive the nature of sound, near and far vision, depth perception, providing oral information, the manual dexterity to operate business related equipment, and handle and work with various materials and objects are important aspects of this job.

Reasonable accommodation may be provided to enable a person with a disability to perform the essential functions of the job.

Qualifications:
1. Customer service background; working and supervising in a customer-first environment.
2. Requires 2 years prior supervisory experience, indicating prior advancement during this period.
3. Skilled in training, professional development, and employee retention methods.
4. Experience performing in a high pressure, fast-paced environment and resolving customer and employee issues in a timely manner.
5. Adept in computing and problem-solving skills and decision-making.
6. Must have excellent written and oral communication skills.
7. Ability to maintain the confidentiality required of this position.
8. Ability to travel to EAA flight destinations.
9. Ability to drive to conduct business development.

Total Rewards

• Competitive total rewards package
• Medical, dental and vision benefits
• 401k match program
• Paid Holidays

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you would like to view a copy of our affirmative action plans, please contact us via email at recruitment@evertsair.com.