What are the responsibilities and job description for the Practice Manager position at EverVet Partners?
Job Description
Job Description
Key Responsibilities
Essential Duties and Responsibilities (other duties may be assigned) :
Human Resources :
Plan and schedule optimal staffing for maximum productivity and service excellence.
Recruit, interview, and hire practice team members.
Organize and facilitate regular team meetings and supervise team members, handling performance evaluations, disciplinary procedures, and terminations.
Conduct team member exit interviews, mediate personnel issues, and maintain high morale and motivation.
Develop and implement employment benefit programs and maintain a comprehensive set of employment policies and manuals.
Maintain confidential employee files and oversee team member training and development.
Financial Management :
Review and purchase supplies and equipment, ensuring optimal prices through periodic reviews.
Analyze fee schedules for services and products, adjusting as necessary to maximize profitability.
Manage accounts payable and receivables to ensure accurate and timely handling.
Marketing :
Develop and execute a detailed marketing plan in collaboration with the owner, covering internal and external marketing strategies.
Ensure marketing efforts yield a demonstrable ROI within budget constraints, analyze and report on marketing efforts, and manage website and social media marketing.
Address client inquiries and complaints, oversee client education initiatives, and measure and report client satisfaction through exit interviews.
Practice Organization :
Oversee all client service activities and implement strategies to enhance the client / patient experience.
Analyze patient throughput and scheduling, developing strategies to maximize efficiency and client satisfaction.
Maintain appropriate inventory systems, including setting reorder points and ensuring compliance with DEA regulations for controlled substances.
Establish and maintain vendor relationships and ensure equipment and building maintenance to minimize costs.
Collaborate with veterinarians to maintain high-quality medical standards and oversee information technology resources and practice management software.
Law and Ethics :
Develop and maintain a Risk Management Plan and ensure compliance with local, state, and federal laws and regulatory agencies.
Uphold high ethical standards set by AVMA Code of Ethics and practice confidentiality policies for employees, clients, and patients.
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