Quality Control Supervisor - Pick and Pack Shipping Operation

Everyday Dose is seeking a detail-oriented and motivated Quality Control Supervisor to lead and manage quality assurance efforts in our pick-and-pack shipping operation. The ideal candidate will play a critical role in ensuring that all outgoing shipments meet our high standards for accuracy, efficiency, and customer satisfaction. This position requires strong leadership, excellent problem-solving skills, and a deep understanding of quality control processes in a warehouse or shipping environment.

Quality Assurance Leadership:

• Oversee the quality control team to ensure the accuracy and quality of all orders prepared for shipment; especially, that shipments are loaded into the correct outbound container and loaded on the correct trailer.
• Develop and implement quality control processes and procedures to minimize errors and improve efficiency.
• Establish and maintain key performance indicators (KPIs) related to quality metrics, including order accuracy and defect rates.

Operational Oversight:

• Conduct regular inspections and audits of orders, packaging, and shipping processes to ensure compliance with Everyday Dose’s standards.
• Collaborate with pick-and-pack teams to identify and resolve issues in real time.
• Ensure that all materials used for packing meet Everyday Dose’s quality requirements (e.g., correct packing slips, product labels, and packaging).

Training and Development:

• Train team members on quality control standards, processes, and best practices.
• Conduct regular performance reviews and provide coaching to enhance individual and team effectiveness.

Problem Solving and Reporting:

• Investigate and address quality issues, such as incorrect shipments, damaged items, or packaging errors.
• Maintain detailed records of quality issues and corrective actions.
• Report quality trends and recommend process improvements to management

Compliance and Safety:

• Ensure compliance with safety standards, warehouse policies, and regulatory requirements.
• Promote a culture of safety and quality across the Everyday Dose warehouse operation.

Qualifications:

Education and Experience:

• High school diploma or equivalent; supply chain or a related field is preferred.
• 3 years of experience in a warehouse, shipping, or quality control role, with at least 1 year in a supervisory or leadership capacity.

Skills and Competencies:

• Strong understanding of pick-and-pack shipping operations and quality assurance processes.
• Excellent organizational and time-management skills.
• Proficient in warehouse management systems (WMS) and Microsoft Office Suite.
• Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
• Ability to analyze data and identify trends or issues to recommend effective solutions.

At Everyday Dose, we are passionate about creating a better world through innovative products and exceptional service. We offer a competitive salary, opportunities for growth, and a supportive work environment. If you are committed to quality and take pride in your work, we’d love to hear from you.