Technical Support - LED lights

Job Summary:

As a Technical Support for Everylite, you will become an expert on our LED products. You will be trained in technical support to be able to assist customers over the telephone, via e-mails and Live Chat, as well as for onsite visits. The ideal candidate will apply troubleshooting techniques, conduct tests and inspections, and work closely with management on day-to-day operations.

Key Responsibilities:

· Communicate clearly and effectively with customers, end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

· Assist in creating LED layouts for both regular white modules and RGBW-related projects

· Troubleshoot DMX controllers

· Travel to a job site to provide project-related assistance when needed

· Assist in developing training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software

· RMA Management / Testing / Recording / case creation and follow up to maintain high customer satisfaction rate

· Create and review special orders that need to be customized by the factory

· Assist in the creation of Datasheets, installation guides, video instructions, and other webpage information for new products

· Showroom / Office lighting system upkeep and maintenance

· Participate in new product development

· Test new samples for color accuracy and free from defects

· File and organizing samples and reports

· Maintain detailed records of daily interactions with customers, installation activities, any reported issues, and completed solutions along with any further actions required from management

· Assist IT maintenance and emergency assistance

Skills Required:

· 4 Years or equivalent of Electrical Experience (background in Theatrical Lighting is a plus)

· Firm understanding of DMX, PWM, and SPI

· CAD, Adobe Illustrator, or other Vector graphics software experience

· Be able to talk customers through troubleshooting

· Knowledge of DC power distribution and fundamentals of wiring

· Commitment to excellence and high standards

· Basic knowledge of network and IT infrastructure (PBX knowledge is a plus)

· Strong organizational skills, able to manage priorities and workflow.

Other desirable attributes include:

· Professional written and interpersonal skills are essential when communicating with customers and clients

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

· Strong communication skills and ability to remain calm and professional in all circumstances

· Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures

· Accept constructive criticism and customer feedback

· Creative, flexible, and innovative Team Player

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays

Experience:

• Electrical: 4 years (Preferred)

Ability to Commute:

• Orlando, FL 32809 (Required)

Work Location: In person

Salary : $45,000 - $50,000