Spa Supervisor (full time) Evexia Wellness Spa- Clarkston

JOB SUMMARY: The spa supervisor will oversee spa sales and operations. Provides excellence in customer service by welcoming and greeting clients warmly. Lead the spa host to achieve above average results and follow all protocols.

* Must be available Saturday's (Closed Sunday)

ESSENTIAL JOB FUNCTIONS:

· Ensure all spa host are following proper dress code/ welcome standards and checkout standards

· Onboard all new spa host positions, following Evexia Spa Host Ramp Up Guide

· Onboard LMT and Estheticians as directed by manager (utilizing ramp up guide)

· Maintaining product knowledge to promote and sell spa and salon services, and retail products· Handling customer complaints with a professional and caring manor and getting the manger involved when needed· Provide feedback to other spa host to consistently monitor high customer service levels and Evexia protocol compliance· Meets and exceeds sales goals monthly / Follow protocols in selling memberships and series · Follow protocols in booking & canceling client appointments and charging for no shows or cancellation less than 24 hours· Handling the reporting of any inappropriate guest or employee behavior· Following all health and safety codes and policy’s· Order/tracking of supplies and inventories as directed by the manger· Handle employee issues with possible disciplinary action / Participate in annual reviews for all spa host· Making sure the spa is CLEAN and STOCKED and site ready at all times (Follow laundry protocols)· Cover shifts as needed for all spa host positions· Payroll responsibilities as directed by manager· Scheduling of spa host · Cleaning bathrooms and all other spa area’s (maintaining premises)· Completing daily checklist and making sure other team members are completing assigned duties satisfactorily· Handling cash and bank deposits as appointed by the manager· Follow protocols in booking appointments into the daily calendar while maximize appointment grid· Checking customers in/out following all Evexia protocols· Escorting customers to service rooms/locker rooms· Able to maintain confidentiality and lead a professional work culture · Monitoring times of service for customers and notifying customers when service times have ended· Rotating and replenishing stock & keeping the retail area stocked and organized· Selling the spa and services through client tours · Accurately following all booking polices and cancellation policies· Opening/closing responsibilities· Post updated client reviews and regularly lead the spa host team to optimal client review status· Upholds high standards of sterilization and sanitation as required by law and the policies and procedures of the spa.· Properly cares for spa equipment and uses recommended amounts of product to help with cost control.· Interacts cooperatively with other spa team members to provide a seamless customer experience.· The use of several potentially hazardous chemicals for the float pod (must always wear gloves and goggles) OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Preparing room for clients and preparing equipment for clients.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE· Adhere to all current regulations and laws related to a Spa.· Must handle sensitive client information with confidentiality· Ability to pass a background check· 2 years of customer service

COMPETENCIES

· Excellence in communication

· Self-motivated and punctual

· Excellent customer service skills

ORGANIZATIONAL STRUCTURE· Reports to the Spa Manager/Owner

· This position has supervisory responsibilities – spa host report to the spa supervisor

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the spa.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO STATEMENT

Evexia Wellness Spa LLC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 32 – 35 per week

Benefits:

• Paid time off

Schedule:

• Weekends as needed

Experience:

• Spa: 1 year (Required)

Work Location: In person

Salary : $19 - $21