What are the responsibilities and job description for the Rep., II - Customer Support position at Evident Scientific?
Working Location: MASSACHUSETTS, WALTHAM; Texas, Houston
Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day.
Let’s inspire healthier lives, together.
Job Description
Work Location: Based in or around Waltham, MA or Webster, TX
As a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. This role is responsible to act as the voice of the customers to determine how Evident Scientific Inc. can best satisfy their equipment needs.
Job Duties
Work with all levels of customers to assist them with their request for Evident products.
- Provide professional phone support on incoming and outgoing calls with customer centricity.
- Process transactions including Sales Orders with attention to detail and very high accuracy rate.
- Coordinate with internal departments such as Order Fulfilment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.
- Work on process improvements to provide better service to our customers and streamline our workflow.
- Maintain CRM system with accurate information.
- Follow up on all transactions to ensure your customer’s request is fulfilled in timely manner.
- Show an understanding of the complete order process acting on each part with urgency and professionalism. Taking a proactive approach to resolution of any issues.
- Meet personal/customer service team KPIs on daily/weekly/monthly basis
- Ability to work independently and problem solve
- Work on special projects as necessary.
Job Requirements
MINIMUM QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Education:
- High school diploma or GED equivalent required.
Experience:
- 3 –5 years in a business environment. Previous customer service experience preferred.
Skills:
- Excellent customer service skills with enthusiasm and tact both in writing and over the phone.
- Ability to multitask, organize and prioritize tasks.
- Familiarity with CRM systems and practices.
- Strong knowledge of Microsoft Outlook Applications.
- Strong work ethic and attention to detail.
- Positive outlook with the ability to promote teamwork and good working relationships.
- Bachelor's Degree in a business or other discipline preferred, or equivalent customer service experience required.
- Salesforce or Netsuite CRM system knowledge.
**Many Evident positions are located at export-control-restricted work locations or require access to export-controlled information. To be considered for these positions, you must be a U.S. Persons. If hired, you must be able to provide valid proof of such status.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
EVIDENT is passionate about the solutions it creates for the life sciences, and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world. Olympus has manufactured microscopes since the company’s founding in 1919. Today, EVIDENT is a leading manufacturer of optical and digital microscope systems for life science solutions. EVIDENT’s Life Sciences division supplies microscope systems for biological use in clinical, research, and educational applications. For more information, Click Here.
It is the policy of EVIDENT to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || United States (US) || Massachusetts (US-MA) || Waltham ||
