Senior Cybersecurity Customer Success Manager

Job Title

Senior Customer Success Manager

Job Type

• Full-time
• Direct Hire
• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.

Compensation

• $95,000 - $115,000 / per year
• Competitive cash compensation, equity, and benefits.

Benefits

• Full Medical, Dental, and Vision benefits
• Equity options
• Relocation assistance available

Work Location

• On Site
• Hollywood, Florida

Relocation

Relocation assistance available

Company Description

Evinex is a staffing firm focused on connecting the right people with the right businesses. This is a Direct Hire position for one of our prestigious clients in the Cybersecurity Industry. Our client is a leading E-Crime Intelligence company providing targeted and actionable intelligence to reduce fraud losses and cyber threats.

Job Summary

We are seeking a seasoned Senior Customer Success Manager to join our client's team. This pivotal role is designed for an experienced professional who excels at fostering deep client relationships, driving success, and delivering exceptional client experiences. The ideal candidate will have a proven track record in strategic customer success management, leveraging data to inform decisions, and collaborating across teams to enhance the product and client journey.

You will be an integral part of a dynamic team, directly influencing client satisfaction, retention, and the company’s product roadmap. This position offers the opportunity to work in a fast-paced, innovative environment at the forefront of cybersecurity solutions.

Why Join

Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture where your contributions directly impact product development and client satisfaction. Our client offers competitive compensation, equity, and comprehensive benefits, along with the opportunity for professional growth in a leading cybersecurity firm.

Responsibilities and Duties

• Build, nurture, and manage strategic client relationships to ensure long-term success and satisfaction.
• Act as the primary point of contact for key clients, addressing complex needs and delivering tailored solutions.
• Analyze client usage trends and deliver actionable insights to optimize product adoption and value.
• Partner with Product Development and Engineering teams to ensure the product roadmap aligns with client requirements.
• Conduct in-depth product demonstrations for enterprise-level clients.
• Design and deliver advanced educational content, including webinars, user guides, and training materials.
• Drive client success initiatives that promote retention, satisfaction, and expansion opportunities.
• Serve as a mentor and escalation point for junior team members within the Customer Success team.

Knowledge / Skills / Abilities Required

• Cybersecurity experience is a must.
• Exceptional communication, relationship management, and storytelling skills.
• Ability to understand client business needs and align them with product solutions.
• Strong analytical skills with the ability to interpret data and make data-driven recommendations.
• Proficiency in CRM tools (e.g., Salesforce) and data analysis platforms (e.g., Google Analytics).
• Fluency in Spanish.
• Demonstrated ability to lead initiatives and manage multiple priorities in a fast-paced environment.

Education / Professional Experience

• BA/BS or equivalent.
• 4-6 years of experience in customer success, account management, or related roles, preferably in the tech or cybersecurity industries.
• 4-6 years of experience in the Cybersecurity industry.

Additional Information

• Applicants must be legally authorized to work in the US. Visa sponsorship is not available.