What are the responsibilities and job description for the Customer Service Representative - Golf position at Evnroll Putters?
Customer Service Representative
Location: Carlsbad, CA
Salary Range: $50,000 - $60,000 Annually Bonus Eligibility
Hours: Full Time 40 Hours per Week
About Evnroll
Evnroll has revolutionized putting with its patented SweetFace™ Technology, offering unmatched accuracy and zero dispersion. Our 100% milled putters have earned multiple awards since launch and are manufactured in Carlsbad, CA. Evnroll has significant global presence and is distributed in over 28 countries worldwide.
Position Overview
We are seeking a Customer Service Representative to provide outstanding support to our customers and partners. This role requires a passion for golf, strong communication skills, and a commitment to delivering a great customer experience.
Key Responsibilities
- Handle inbound inquiries via phone, email, and live chat.
- Provide expert guidance on product specifications, order placement, pricing, and delivery.
- Manage customer concerns, warranty claims, returns, and exchanges.
- Collaborate with warehouse, production, and sales teams to ensure smooth order fulfillment.
- Support eBay, Amazon, ExpertVoice, and other D2C platforms for inquiries, returns, and shipping status updates.
- Process orders via Shopify, Gorgias, and ShipStation, including returns, cancellations, and order modifications.
- Assist with online studio fitting appointments and review customer orders to confirm or edit specs.
Requirements
- Passion for golf and product knowledge.
- Previous experience in customer service, sales, or retail (golf industry preferred).
- Strong verbal and written communication skills.
- Ability to multitask and work cross-functionally across departments.
- Proficiency in Microsoft Office, Shopify, ShipStation, and CRM systems.
- High school diploma (college degree preferred).
If you are enthusiastic about golf, customer service, and working with cutting-edge technology, we’d love to hear from you!
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Paid time off
Shift:
- Day shift
Ability to Relocate:
- Carlsbad, CA 92008: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000