Equipment Support Specialist

America’s leading online casino provider, Evolution, is expanding its team! While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50 interactive games.

Since our inception in 2006, Evolution has pioneered the Live Casino Game Industry. We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."

Join Our Fast-Growing Team!

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What We Offer:

• Competitive Compensation
• Benefits Package:
  • Medical, Dental, & Vision Insurance
  • 401k Match
  • Paid Time Off, Sick Time Accruals & Paid EVO Days
  • Nationwide Employee Discount Program
  • Monthly Bonus System
• Career Growth:
  • Career Advancement Opportunities
  • Employee Referral Program
  • Paid Casino Game Presentation & Technique Training
• Additional Perks:
  • Casino License Reimbursement
  • Paid Training & Break Time
  • Centrally Located Modern Studio Environment with Break Room & Refreshments

Summary

Overall this position will be responsible for Equipment Handling and other related operations within the organization with an underlying willingness to continuously develop and implement current procedures whilst remaining flexible to the growing and changing demands of the organization.

Responsibilities

• Installation, maintenance, repair of tables and their equipment including illumination, communication systems and video.
• Installation of electronic equipment, assembling and dismantling works.
• Strong record keeping
• Innovative approach to improvement of any related process or activity.
• Roulette wheel maintenance including but not limited to:
  • Roulette wheel rotation
  • Roulette wheel swap between the tables,
  • WIMD camera position correction
  • Establish connection between the roulette wheel and server room,
  • NANO puller connection
  • Program installation to dealer PC,
  • COM ports set up
  • Roulette wheel level correction/re-leveling
  • In-rim sensors calibration
  • Roulette wheel check with calibration tools
  • Roulette wheel check with DPC tester (installed on all roulette tables),
  • Roulette wheel check
  • Visual check for any defect
  • Connect the unit to dealer PC
  • check with BO
  • Wheels settings correction
• Main board version downgrade (because of TCS Huxley request, it’s happens very rare)
• Communication/ providing correct information to me and another’s members of GIR department
• Keep all files of actions which have been done with roulette wheels updated.

Shuffle machines:

• Shuffle machine exchange/maintenance/cleaning
• Keep all files updated
• Shuffle machine calibration
• Exchanging possibly removing broken parts of the unit, for the new ones
• Communication with manufactory representative/technical team for tech support
• Shuffle machine test (brand new ones) before to install them on the table

Cards:

• Complete responsibility for transportation and destruction and signing of related documents
• Immediate attention and action during emergency cases such as: Roulette wheel rotation; Roulette wheel swap between the tables; Roulette wheel level correction/re-levelling; WIMD camera position correction (I believe this is TOP camera); Establish connection between the roulette wheel and server room, NANO puller connection, COM ports set up; Communication/ providing correct information to Equipment Specialist in Riga and another’s members of GIR department; Shuffle machine exchange/maintenance/cleaning; Responsible for liaising with the GIR team; Create/modify user accounts on windows servers; Install and maintain user workstations
• On an occasional base these following tasks will be required: Electrical soldering; Joiner's work, Transporting order; Loading and unloading; Carrying of heavy objects
• Carry out any ad hoc duties instructed by your direct manager that meets the needs of the business.

• An understanding of electronics and technical principles.
• Photography or lightning experience are not required but beneficial
• Linux knowledge would be advantageous but not essential.
• A high sense of responsibility and the ability to work in a team as well as alone and unsupervised.
• Be a Multi-tasker, have team spirit and be likeable
• Ability to plan and forecast effectively
• Be driven, flexible and proactive
• Attention to detail
• Great problem-solving skills and ability to work under pressure

Requirements and Competences

• Microsoft Windows maintenance
• Basic Microsoft Server maintenance
• Good computer hardware knowledge installation and troubleshooting with an understanding of network architectures.
• Previous IT and/or technical background
• Handy with common tools
• Good working knowledge of English
• Flexibility to work out of office hours as well as weekends when necessary
• Flexibility to travel for extended period for training purposes

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 18,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

All your information will be kept confidential according to EEO guidelines.