What are the responsibilities and job description for the IT Specialist - Tech Ops position at Evolution Americas?
Job Description
Summary
The IT Specialist is responsible for assembling and maintaining in-house technology equipment and studio assets. This includes installing, configuring, diagnosing, repairing, and upgrading all studio hardware, software and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely manner and be able to work alone and in a team environment.
Responsibilities
- Identifies and delivers required hardware and software service levels according to company policies.
- Provides hands-on assistance to the Technical Operations team as needed and relays IT related advice / recommendations.
- Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
- Become highly familiar with all TechOps related gear, components, procedures, nomenclature, systems, etc. and remain up to date on relevant new technologies and developments.
- Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end user software and networking software products.
- Performs on-site analysis, diagnosis, and resolution of hardware / software problems for a variety of studio and network devices.
- Assist in the adaptation and incorporation of A / V hardware into studio environments
- Receives and responds to incoming calls, tickets, and / or e-mails regarding hardware problems.
- Documents instances of hardware failure, repair, installation, and removal via ticketing system.
- Replace colleagues during their vacations, sick leave and other absences. Replacement takes place during the working time, and it is not considered as additional work.
- Be aware of and follow regulations (Gaming Regulations, OSHA Compliance, Evolution Policies, Fire Codes, etc.).
- Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position
Qualifications
Additional Information
Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 16,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands : Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.
Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO).
Evolution USA was established in 2018. More information on Evolution.com.
For more information visit www.evolution.com
All your information will be kept confidential according to EEO guidelines.
