Customer Success Representative

Customer Success Representative – Evolution Concepts, Louisville, KY

As a Customer Success Representative at Evolution Concepts, you will be the bridge between current customers and potential leads, ensuring smooth, professional interactions that drive satisfaction and growth. Reporting to the Director of Customer Outreach, this role requires proficiency in customer relations strategies, strong motivation, and a professional demeanor to succeed in our dynamic environment. With consistent performance, there’s potential for growth into leadership roles within our Customer Service division.

Essential Responsibilities:

• Track, organize, and document interactions with existing customers and new leads, ensuring alignment across departments
• Maintain regular contact with customers and leads to meet the firm’s membership goals
• Research and resolve client issues by collaborating with other successful Customer Success Representatives
• Participate in ongoing training sessions and seminars to refine skills and increase success
• Build valuable, lasting relationships with clients, ensuring their satisfaction with our brand
  
  

Preferred Qualifications:

• Bachelor’s degree preferred; 1-3 years of customer service experience may be considered in place of a degree
• Strong communication (written and verbal), interpersonal, problem-solving, and customer service skills
• Ability to work full-time in this role
• Proven record of achieving or exceeding goals, with a customer-focused mindset
  
  

Join Evolution Concepts to make a meaningful impact in customer relations, and grow your career in a supportive, results-driven team. If you're motivated to excel and develop lasting client relationships, we’d love to connect!

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