LAuberge De Sedona Resorts and Spa - Valet Supervisor

Supervise valet attendants, key booth attendants, doorman and luggage attendants, deal with guest complaints, competently organize the valet port, park guests vehicles, bring guests vehicles down from garage, help guests with luggage and drive guests to and from the oversize lot.

QUALIFICATIONS:

• High School diploma or equivalent required and at least 1 year experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Ability to do multi-tasks.
• Ability to supervise the valet attendants and handle any guest or vehicle problems.
• Ability to competently park and retrieve a guest’s vehicle.
• A positive attitude and good spirit on job.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to drive a manual or automatic transmission vehicle.
• Ability and willingness to work outdoors in inclement weather including wind, rain, heat, cold.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Supervise, instruct, train, and discipline valet employees as necessary.
• Prepare work schedules.
• Monitor checking in and out of man-lift keys.
• Maintain cleanliness of valet desk.
• Park and retrieve guest’s vehicles. Secure the guest’s vehicle.
• Remove keys from the keyboard and match to the valet ticket numbers.
• File valet tickets in the ticket rack provided.
• Move luggage and/or call a bellmen.
• Drive guests with oversized vehicles to the employee lot and return guests to their vehicles.
• Pull luggage out of luggage room for guests when bellmen is unavailable.
• Direct and control traffic flow. Allowing no one to park outside the valet office without leaving the vehicle key.
• Keep valet office door closed when absent from the office.
• Answer phones. Ensure guest courtesy.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Provide superior customer service.
• Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
• Place the arrival tickets on the correct numbered hook.
• Obeys all traffic laws on/off property.
• Maintain neat and clean curbside and keep free of debris and clutter.
• Other duties as may be assigned.

PROPERTY INFORMATION:
Our Resort L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.