What are the responsibilities and job description for the Call Center Representative position at Evolution MD Advanced Plastic Surgery?
Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, be proficient in English, and have the ability to analyze customer needs effectively. Experience in a medical office setting is a plus, but not required.
Duties
- Respond to incoming calls and inquiries from customers with professionalism and courtesy.
- Provide accurate information regarding products and services while ensuring customer satisfaction.
- Utilize data entry skills to maintain accurate records of customer interactions and transactions.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Demonstrate excellent phone etiquette while communicating with clients.
- Collaborate with team members to improve service delivery and resolve customer concerns efficiently.
- Maintain a clean and organized workspace to ensure optimal productivity.
Requirements
- Proven experience in customer service or a related field is preferred.
- Strong verbal communication skills in English; bilingual or multilingual candidates are highly desirable.
- Ability to analyze problems and provide effective solutions promptly.
- Familiarity with medical office procedures is an advantage but not mandatory.
- Proficient in data entry and computer skills, with the ability to learn new software quickly.
- Excellent phone etiquette and interpersonal skills are essential for success in this role.
Join our team as a Call Center Representative and contribute to delivering outstanding service while enhancing your professional skills in a supportive environment!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Health insurance
Ability to Commute:
- Miramar, FL 33027 (Preferred)
Ability to Relocate:
- Miramar, FL 33027: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15