What are the responsibilities and job description for the Part-Time Care Coordinator position at Evolution Wellness?
At Evolution Wellness, we believe that small changes lead to big results—and that starts with a warm, organized, and compassionate front line. We’re a modern, mission-driven therapy practice helping people heal, grow, and thrive. As we continue to expand, we’re looking for a Part-Time Care Coordinator to join our client services team.
Position Summary
This part-time role supports intake, client communication, and scheduling while helping to ensure no one slips through the cracks. You’ll also be responsible for verifying insurance benefits, handling basic billing questions, and supporting our client collections process. You’ll work closely with our full-time Care Coordinator and cross-functionally with our billing and leadership teams.
Responsibilities
You’ll help create a seamless client experience by:
- Responding to new client inquiries via phone, email, and web form
- Following up with prospective clients who haven’t scheduled
- Contacting clients on our waitlist when appointments open
- Scheduling sessions and managing appointment overflow
- Verifying insurance benefits and documenting clearly for billing
- Assisting with billing questions and payment reminders (training provided)
- Supporting our client collections process in a friendly, respectful manner
- Sending intake paperwork and appointment reminders
- Checking voicemail, texts, and portal messages during your shift
- Providing phone backup (e.g., during lunch breaks)
- Tracking outreach, conversions, and follow-up metrics
What We’re Looking For:
- Experience in medical, behavioral health, or front-desk admin preferred
- Excellent communicator—kind, clear, and calm under pressure
- Comfortable discussing insurance and billing (we’ll train you!)
- Tech-savvy and organized—EHR or CRM experience is a plus
- Discreet and professional with confidential info
- Flexible, curious, and ready to learn—we’ll cross-train you
Why You'll Love it Here:
- You’ll play a meaningful part in people’s healing journey
- You’ll be part of a warm, team-oriented workplace
- You’ll gain exposure to the mental health field
- You’ll be cross-trained and supported as you grow
- You’ll work in a calm, mission-aligned environment that values your contribution
Salary : $15 - $17
