Tier II Service Desk Technician

Job Title: Tier II Service Desk Technician

Location: 1728 3rd Ave N, Birmingham, AL, 35203

Company: Evolv IT

Pay Range: $50,000 - $65,000

Job Type: Full-Time

Job Summary: We are seeking a skilled and motivated Tier II Service Desk Technician to join our dynamic team and rapidly-growing team at Evolv I.T., a leading agile Managed Service Provider (MSP), committed to delivering innovative solutions in a fast-paced environment.

We are in need of a technician with a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service. As a Tier II Service Desk Technician, you will be responsible for resolving complex technical issues, supporting end-users, and contributing to the overall efficiency of our IT operations.

Key Responsibilities:

• Provide advanced technical support to clients.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Monitor and maintain client systems, ensuring optimal performance and security.
• Collaborate with System Engineers and other IT teams to resolve complex issues.
• Document all support activities and maintain accurate records in the ticketing system.
• Assist with the development and implementation of IT policies and procedures.
• Provide training and guidance to end-users as needed.
• Stay updated on the latest industry trends and technologies to provide innovative solutions.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of 2-4 years of experience in a technical support role, preferably within an MSP environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting, including LAN/WAN, DNS, DHCP, and VPN.
• Familiarity with remote desktop tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., CompTIA A , Network , Security ) are a plus.

Benefits:

• Competitive salary within the range of $50,000 - $65,000.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Birthday off.
• Professional development opportunities.
• Friendly and collaborative work environment.

About Us: Evolv I.T. is a company that redefines technology solutions and empowers growth for businesses nationwide. The company provides remote technology solutions to handle all aspects of clients' networks, communication, security, proactive technology solutions, and more, leaving clients free from tech-related concerns. With a focus on integrity, transparency, and a 99% client satisfaction rating, Evolv I.T. is a trusted partner for clients looking for tailored, efficient, long-lasting technology solutions and best-in-class support.

A career at Evolv I.T. means you have accepted the challenge of pushing yourself further than before to reach your full potential. All of us have more that we can give and further that we can go—and, at Evolv I.T., we link arms and, together, chase after that potential every day.

We have big goals, and we know that the right people – employees and clients alike – are vital to accomplishing our vision of being the #1 Managed Service Provider (MSP) in the U.S. Every day, our team wakes up tenaciously pursuing our vision while fully embodying our mission and having fun while doing it.

To be a good fit and build a career at Evolv I.T., you must be:

• Reliable – Our unwavering commitment to integrity, transparency, and ethical conduct through consistent service and support earns the confidence of those who rely on us.
• Hardworking – We are passionate and resolute in our commitment to our clients' success.
• Customer-First – Above all else, we are dedicated to exceeding expectations, and deliver best-in-class service and solutions tailored to our client's unique needs, ensuring a hassle-free experience and empowering them to focus on what matters most - the success of their business.
• Team-Oriented – The foundation and success of Evolv I.T. can be attributed to our commitment to collaboration, both internally within our talented team and externally with our valued clients.

We are in pursuit of intelligent, committed people who embody our core values and want to be a part of a diverse and aligned team that is shaping the future of I.T.

If you are a dynamic and results-oriented individual looking to make a significant impact in a growing Agile MSP, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and accomplishments to careers@evolv.us.