Field Service Technician (Raleigh, NC)

Are you ready to be part of something impactful and exciting? Do you have a passion for delivering top-notch customer service while working hands-on with cutting-edge security technology? As a Field Support Technician at Evolv Technology, you'll be at the forefront of security technology, building lasting relationships with clients and keeping our systems protecting what matters most. 

From troubleshooting technical issues to providing world-class support and proactive maintenance, every day is an opportunity to showcase your skills and ensure our security solutions are always performing at their best. Join us and be a part of something that's not only rewarding but crucial for safety and security! 

 In the first 30 days, you will{​{:}

• } Participate in EvolvED, our new hire orientation.

•   Begin Evolv technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field

• . Begin to support and learn your assigned area and local customers

• . Attend orientation sessions to learn about the company's values, policies, and culture, and meet their team members and colleagues

• . Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job

• . Begin building relationships with customers, assess their needs, and answering any questions or concerns they may have

• . Start performing basic field service tasks, such as maintaining, and repairing equipment, and documenting their work in service reports or other forms

• . Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor

• . Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively

.

  Within 3 months, you will{​{:

• }} Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for succes

• s. Be developing strong interpersonal relationships with teammates, and other members of Evolv's CX organizatio

• n. Have a strong understanding of the technical requirements of Evolv produc

• ts Build a good rapport with our clients and create a lasting impressio

• n. Independently resolve break fix event

• s. Be excited about taking on more responsibility as you progress in your ro

• le Complete all required administrative tasks such as expenses, work orders, and RMA

s

.  By the end of the first year, you will{​{

• :}} Demonstrate a thorough understanding of the Express system and softwa

• re. Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venu

• es. Independently perform repairs on the Express uni

• ts. Assist in on-the-job training of new personnel and third-party service provide

sis? Technical Skills{

• ​{:}} Product Knowledge{​{:}} Understanding of the technical aspects of the products, including hardware and software compo

• nents. Technical Training{​{:}} Ability to undergo and apply technical training on products, tools, equipment, and software used in the

• field. Troubleshooting{​{:}} Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnosti

• c tools. Equipment Maintenance{​{:}} Skills in maintaining, repairing, and upgrading equipment to ensure optimal per

• formance. Software Maintenance{​{:}} Competence in performing scheduled software maintenance and

upgrades. Customer Service S

• kills{​{:}} Customer Relationship Building{​{:}} Ability to establish and maintain strong, long-lasting relationships w

• ith clients. Communication{​{:}} Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions

• or concerns. Customer Training{​{:}} Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and

its operation. Operation

• al Skills{​{:}} Project Management{​{:}} Capability to manage time effectively, ensuring the timely completion of all assig

• ned work orders. Administrative Proficiency{​{:}} Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Autho

• rizations (RMAs). Inventory and Supply Chain Management{​{:}} Knowledge of internal processes and systems related to inventory management, invoicin

g, and scheduling

• . Soft Skills{​{:}} Adaptability{​{:}} Willingness to work under various conditions, including nights, weekends, and holidays, as require

• d by customer needs. Teamwork and Collaboration{​{:}} Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contrib

• utor and team player. Initiative{​{:}} Taking the initiative in both group and independent situations to ensure success for the company, the individ

• ual, and the customer. Interpersonal Relationships{​{:}} Developing strong relationships with teammates, sales executives, customer success managers, and other membe

rs of the or

• ganization. Travel{​{:}} Willingness to Travel{​{:}} Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special

• and culture of the team? You will be joining the Field Service team, joining a team of other Field Service Engineers and Technicians and report to the Senior Manager, Fiel

• d Service and Deployment. The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity

here is the role located? These roles is based out of the Raleigh, NC

What is the salary range? The base salary range for this full-time position is $30-$40 hour bonus   equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location d

uring the hiring process. Please note that the compensation details listed in role posting reflect the base salary only, and do not include bo

n

ty, or benefits.  BenefitsAt Evolv, we're on a mission to help make public spaces safer through innovative security technology. Rooted in our values of authenticity, kindness, courage, drive, and fun, we offer the opportunity to make a real impact. Our team thrives in a supportive, honest environment where creativity and collaboration are celebrated, and where we challenge the stat

us quo to keep improving. When you join Evolv, you'll not only work with cutting-edge technology but also enjoy competitive benefits that support your well-be

ing, and personal growth. 

O
• ur Benefits Include{​{:}}  Equity as part of your
t
• otal compensation package  Medical, de
n
• tal, and vision insurance  Flexib
l
• e Spending Accounts (FSA)  A 401(k) p
l
• an (and 2% company match) 
U
• nlimited vacation policy   Quarterly stipend for perks and benefi
t
• s that matter most to you  Tuition reimbursement to support your ongoin
g
• learning and develop
m

ent  Subscription to Calm  Evolv Technology ("Evolv") is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on an

y of these characteristics.Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at c