Maintenance Supervisor

The Maintenance Supervisor oversees the day-to-day maintenance operations of the property to achieve quality customer service. The Maintenance Supervisor’s primary duties fall into the following three categories: 1.) Create, monitor and evaluate a high performance customer service program 2.) Maintain the property’s physical asset, 3.) Manage the maintenance of the property with a cost effective approach to meet or exceed financial goals.

Essential Duties and Responsibilitiesinclude the following, in addition to those of the Maintenance Technician, Housekeeper and Groundskeeper. Other duties may be assigned.

Create, Monitor and Evaluate a High Performance Customer Service Program In Accordance with Company Policy and Standards

• Interview, hire and train all maintenance service team associates. Oversee all administrative aspects of managing a service team including the approval of time sheets.
• Perform systematic and periodic performance reviews with all service team associates, making recommendations for salary increases or disciplinary action, when warranted.
• Ensure that all service team associates are well trained in the areas of professionalism, customer service and fair housing.
• Maintain a work schedule is to ensure that the property is adequately staffed to meet customer service and company goals. Overtime is to be managed according to the property’s budget.
• Communicate regularly with Community Manager regarding scheduling and service team concerns.
• Schedule, oversee and ensure daily work for the maintenance of pools, grounds, service requests, make-readies, move-ins and projects are completed in a timely manner.
• Schedule, monitor and help complete all service requests to meet the company’s standard of timely completion (goal within 24 hours).
• Provide the service team with technical training and assistance when needed.
• Schedule contractors to meet move-in and company policy deadlines for make ready turns.
• Monitor leasing activity and schedule changes when necessary to meet move-in goals.
• Monitor all contractors to ensure that contracted services are timely and of high quality.
• Work with Community Manager in walking apartments within 24 hours of move-out and making sure charges are properly assessed.
• Ensure excellent communication and customer service to prospective and current residents; promote a quality living experience for all residents.
• Treat all customers with courtesy and respect.

Maintain the Property’s Physical Asset.

• Comply with all City, County, Federal (including OSHA) regulations; ensure safety training and documentation of training for all service associates.
• Develop and monitor a systematic preventive maintenance program for the property. Document in Preventive Maintenance Notebook per company guidelines.
• Perform regular property inspections in order to maintain cleanliness, inspect for safety and identify any problems that may arise.
• Maintain an inventory control sheet and preventive maintenance schedule/log of all equipment.
• Be responsible for inventory control of all parts, ensuring an adequate inventory to consistently maintain the property’s asset and standards. This is to be done within the confines of the property’s budget and direction by the Community Manager.
• Maintain equipment records and be familiar with all equipment warranties.
• Maintain all applicable HVAC and swimming pool logs.
• Ensure that a weekly breezeways and exterior light survey is completed and burned-out lights are changed when needed.
• Train service team members to be alert and report any unusual activity seen on the property.
• Make ongoing recommendations to the Community Manager concerning any maintenance necessary to maintain the asset.
• Comply with all company standards; applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

Manage the Maintenance of the Property With a Cost Effective Approach to Meet or Exceed Financial Goals.

• Make recommendations and actively participate in the budget process.
• Monitor all maintenance “actual verses budget” expenses on a monthly basis and adjust spending where necessary in order to assure that budgeted goals are met or exceeded.
• Assist in writing or obtaining specifications and scopes of work for all large or capital expense projects.
• Obtain bids on all capital projects according to the scope of work; after checking references, make recommendation to the Director of Operations/ and or Community Manager based on knowledge of vendors and bids.
• Assist Community Manager in making sure all contractor certificates are up-to-date.
• Monitor all purchases pertaining to the maintenance operations of the property.
• Train the service team regarding their influence in the financial expectations of the property.
• Help ensure the property is getting the best service or product for the price.
• In conjunction with the Community Manager, monitor and approve all maintenance invoices.

Supervisory Responsibilities

Directly supervises 1-7 employees in the Maintenance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Project Management- Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills- Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Delegation- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Managing People- Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Cost Consciousness- Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.

Diversity- Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time.

Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. CFC Certification and CPO required and other certifications/licenses as required by local jurisdictions.

Language Skills - English

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to talk or hear and taste or smell. The employee is occasionally required to sit. The employee is occasionally required to climb a ladder and assist with roof repairs. The employee must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions and high, precarious places. The noise level in the work environment is usually moderate.

Job Type: Full-time

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: In person

Salary : $25 - $30