Community Manager

The Community Manager oversees all of the day-to-day operations of the property to achieve the quality and customer service standards of the company. The Community Manager’s primary duties fall into the following three categories: 1.) Provide, monitor and evaluate a program that delivers outstanding customer sales and service 2.) Manage the financial performance and the physical asset of the property to meet or exceed the property's goals and 3.) Develop the staff as an effective operating team.

Provide, Monitor and Evaluate a Program that Delivers Outstanding Customer Sales and Service in Accordance with Company Policy and Standards.

• Conduct market surveys monthly. Periodically shop competition while maintaining knowledge of market conditions. Assist in development, implementation and monitoring of resident retention, marketing and advertising programs.
• Ensure excellent customer service to prospective and current residents. Promote a quality living experience for all residents.
• Exhibit leadership in customer orientation. Set and monitor quality and other service-related standards.
• Review all notices-to-vacate to determine reasons for move-out. Implement an on-going resident retention program.
• Ensure that lease files are well maintained and new lease paperwork is complete in a timely manner. Ensure that all staff is prepared for orderly move-ins.
• Plan and prepare associate work schedule to ensure that the property is adequately staffed at all times.
• Perform property inspections on a routine basis to ensure the visual appeal of the property and maintain hazard-free conditions.
• Ensure all social networking resources are updated frequently each week. Review all other marketing sources to ensure accuracy of the content.
• Manage vendor selection and vendor relations to ensure quality performance.
• Communicate with supervisor(s) regarding the overall function of the property.
• Supervise all leasing activity, including written correspondence, follow-up and phone calls. Conduct ongoing training with staff that may be needed on a daily basis. Daily communicate leasing goals with maintenance; ensuring an adequate pool of ready units. Lead by example in all leasing activity.
• Work with Maintenance Supervisor to ensure timely and reliable completion of all service requests.
• Ensure that all Fair Housing rules and regulations are understood by all staff and are being followed. Ensure that both the letter and the spirit of the laws are being observed by all staff.

Manage the Financial Performance and the Physical Asset of the Property to Meet or Exceed Goals in Accordance with Company Policy and Standards.

• Maintain or exceed budgeted occupancy levels, rental income, ancillary income and other property goals.
• Prepare, execute and monitor operating budget. Control operating expenses to meet or beat budget.
• Ensure that all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Ensure that collection procedures are followed and court papers are filed correctly and timely when necessary.
• Maintain records on all aspects of management activity on a daily, weekly and monthly basis. Submit required reports to corporate office as directed. Ensure all traffic and sources are entered into the property management program daily.
• Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
• Approve and submit all invoices to corporate office in a timely manner.
• Maintain accurate records of general liability claims, worker’s compensation claims, and property loss claims.
• Identify opportunities to increase revenue, including Capital Improvement proposals and justification.

Develop Staff as an Effective Operating Team in Accordance with Company Policy and Standards.

• Hire, train, motivate and supervise all on-site staff. Assign tasks and delegate work, monitoring job progress and work flow including reviewing all work for timeliness and accuracy.
• Set clear goals and expectations for individual staff members. Support their growth.
• Ensure that cross-training is ongoing to ensure that all jobs can be covered in any team members’ absence, including, but not limited to, that of the Community Manager.
• Support and ensure that communication occurs throughout the team.
• Conduct periodic performance appraisals; implement associate performance actions such as raises, promotions, disciplinary actions and terminations.
• Promote and participate in company sponsored training programs and ensure subordinate associates participate in all training classes within required time frames.
• Comply with all company standards; applicable health and safety rules and regulations, as well as applicable local, state and federal laws.

Supervisory Responsibilities

Directly supervises 2-15 employees in the Marketing and Maintenance Departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service– Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Teamwork– Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Delegation- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Managing People– Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); Continually works to improve supervisory skills.

Cost Consciousness– Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.

Diversity– Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Organizational Support– Follows policies and procedures; supports organization’s goals and values.

Strategic Thinking– Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience and other certifications/licenses as required by local jurisdictions.

Language Skills - English

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Ability to use a personal computer and has working knowledge of e-mail, Microsoft Word and Excel. Ability to use general office equipment such as telephone, fax machine, printer and copier.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

*Salary based on credentials.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $60,000 - $70,000