Behavioral Health Technician Supervisor

Description

Summary of Primary Duties:

Reporting to Director of ERES Operations, this position is responsible for balancing the day to day tasks

and responsibilities of a Behavioral Health Technician (BHT) while also providing management support

to the Director of ERES Operations by serving as a liaison for communication, identifying key

operations issues, assisting in training staff, maintaining program standards, and implementing process

and policy changes as needed.

Primary Duties And Responsibilities

• The BHT Supervisor continues to fulfill the primary role of a Behavioral Health Technician by
  
  

ensuring that day to day operations run smoothly at whichever location they are working and that

all necessary documentation and communication is completed.

• The BHT Supervisor will create the weekly schedule for all Behavioral Health Technicians at
  
  

their prospective program (level of care) each week. The BHT Supervisor will ensure that all

shifts and duties are covered while minimizing overtime and distributing hours and shifts among

the Behavioral Health Technicians appropriately.

• The BHT Supervisor is responsible for assisting with interviewing and hiring new Behavioral
  
  

Health Technicians once applicants have passed through the initial recruiting and screening

process with HR.

• The BHT Supervisor is required to employ a systematic approach to time management so that
  
  

their time is spent equally between each house in their prospective program (level of care), while

maintaining flexibility and being able to adapt to real time demands during a shift.

• The BHT Supervisor will facilitate (or co-facilitate) the Behavioral Health Technician manual
  
  

training 1x each week, in each house, in their prospective program (level of care).

• The BHT Supervisor is responsible for serving as the liaison between the Director of ERES
  
  

Operations and the other Behavioral Health Technicians for all shift callouts and scheduling

issues.

• The BHT Supervisor is responsible for coordinating coverage of duties during any BHT call outs
  
  

or scheduled time off, and making sure that all shifts are covered.

• The BHT Supervisor is responsible for serving as the liaison between the ELC Admissions
  
  

department and their prospective program (level of care) for anything that assistance may need

assistance with including but not limited to coordination of transfer clients, property, or

medication issues.

• The BHT Supervisor serves as the liaison between their prospective program (level of care) and
  
  

the finance team (accounts payable) for communication regarding any supply ordering for the

residential program.

• The BHT Supervisor is responsible for the ordering of all house supplies, monitoring the prudent
  
  

reserve of supplies, and making sure supplies are only purchased when necessary based on

inventory and standard rates of use.

• The BHT Supervisor that oversees a residential level of care that includes the provision of food
  
  

to clients is responsible for completing the weekly food order within the set budget and

maintaining inventory of any food supplies leftover from the previous week.

• The BHT Supervisor is responsible for providing general day to day insight and direction to the
  
  

other Behavioral Health Technicians, and when necessary suggesting consultation with the

Director of ERES Operations.

• The BHT Supervisor is responsible for reviewing the end of shift reports of all other Behavioral
  
  

Health Technicians at their prospective program (level of care).

• The BHT Supervisor is required to attend and participate in all relevant and regularly scheduled
  
  

team meetings and provide any program updates or announcements.

• The BHT Supervisor supports the management team by making sure that each Behavioral Health
  
  

Technician is actively participating in data tracking and documentation for their house or any

house that they work a shift in, including but not limited to medication logs, census sheets, group

attendance sheets, sign in/out sheets, logging any UAs conducted, cleanliness checklists, room or

car searches, distributed property logs, visitation logs, ect.

• The BHT Supervisor is responsible for conducting and/or overseeing the completion of “Health
  
  

and Safety Drills'' each month. This process includes documenting and submitting Quality

Assurance (QA) data from the other ERES counselors and houses in their prospective programs

(level of care) each month and reviewing that data with the QA team. putting it in the QA

folders.

• The BHT Supervisor is responsible for identifying ongoing training needs and areas in need of
  
  

improvement regarding operations at the ERES programs and working closely with the ERES

Director of Operations to develop and implement training programs that support the development

of Behavioral Health Technician team members.

• The BHT Supervisor is responsible for participating in a monthly team meeting with the ERES
  
  

management team including the other Leads, Supervisors, and ERES Directors.

• The BHT Supervisor works closely with the ERES Directors to provide input and assistance with
  
  

annual employee performance reviews and Personal Improvement Plans (PIP) as needed.

• The BHT Supervisor takes ownership in helping to uphold the ethical integrity of the ERES
  
  

programs and works closely with the Director of ERES Operations regarding any observed

personnel, ethical, or performance issues of ERES staff.

• The BHT Supervisor is responsible for communicating, training, and implementing any process
  
  

changes for the BHT staff as directed by the Director of ERES Operations.

• The BHT Supervisor is responsible for providing each new BHT staff member a dedicated
  
  

portion of time during their first day of on-site training after they have completed all HR

onboarding procedures.

• The BHT Supervisor is also responsible for maintaining and implementing a first week (5 - day)
  
  

training schedule for any new BHT staff being onboarded at their prospective program (level of

care). In the event that a new BHT can only train and work overnight shifts, accommodations to

the training schedule may be made.

• The BHT Supervisor should support BHT staff development, including making efforts to provide
  
  

constructive feedback, implement reward and recognition programs, and schedule and conduct

regular displays of BHT staff appreciation (such as team lunches) as needed.

Requirements

• Warm and welcoming personality
• Ability to effectively work in a fast paced and demanding environment
• Ability to effectively manage a team of admissions and intake staff
• Excellent verbal and written communication skills
• Ability to establish and maintain working relationships
• Ability to work well with others
• Basic computer literacy and use of computers ie; e-mail and word processing
• Knowledge of substance abuse and treatment
• In-depth understanding of the Evolve Life Centers programs and services
• Understanding of HIPAA and COMAR regulations that are relevant to the intake process