Patient Care Coordinator/Receptionist

Seeking a Patient Care Coordinator/Receptionist for a private psychiatry practice with multiple MDs, NPs, PAs and therapists.

Key Responsibilities:

• Patient Greeting and Check-In:
• Greet patients warmly, either in person or via telephone, and assist with check-in procedures.
• Update patient insurance and demographic information accurately in the practice management system.
• Ensure patients’ medical records are accessible to the physician at the time of their visit.
• Insurance Verification:
• Confirm that the physician accepts the patient’s insurance before the visit. If not verified prior to the visit, ensure verification is completed either prior to the patient’s arrival or at a minimum, at the time of their arrival.
• Communication with Staff:
• Notify the appropriate staff regarding patient arrival and ensure medical records are available for the physician’s review.
• HIPAA and Documentation Compliance:
• Process and update HIPAA-related paperwork and other institutional forms as required by the organization.
• Maintain confidentiality and adhere to HIPAA regulations for the protection of patient information.
• Referral and Authorization Management:
• Retrieve and process referrals or insurance authorizations as required by the patient’s insurance plan and medical needs.
• Patient Wait Time Management:
• Regularly assess the status of the waiting room and keep patients informed about estimated wait times.
• Co-Payment Collection:
• Ensure patients have paid their co-pays, or collect co-pays as directed by billing staff, and issue receipts following established cash-control procedures.
• Appointment Scheduling and Follow-Up:
• Schedule follow-up appointments for patients as needed, ensuring that all necessary information is provided.
• Provide patients with guidelines for requesting medical records, if applicable.
• Phone Management and Appointment Scheduling:
• Answer phone calls in a timely and professional manner, assisting with appointment scheduling and patient inquiries.
• Charge Entry and Payment Processing:
• Perform simple charge entry tasks or enter payments collected from patients as directed by billing staff. Prepare co-pay reports as needed.
• Note: Charge entry and payment processing tasks are mutually exclusive.
• Appointment Reminder Calls:
• Initiate reminder phone calls for upcoming appointments, ensuring patients are informed of their scheduled visit.
• Other Duties:
• Perform other related duties as assigned to support the smooth operation of the practice.

Required Qualifications:

• High school diploma or equivalent required.
• Previous experience in a healthcare setting or customer service role preferred.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive information with confidentiality and professionalism.
• Basic understanding of insurance verification and billing processes is a plus.
• Knowledge of HIPAA regulations and patient privacy requirements.
• Proficient in using eClinicalWorks.

Job Type: Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Psychiatry

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Rotating weekends
• Weekends as needed

Experience:

• Medical office experience: 1 year (Required)
• Customer Service: 1 year (Required)

Ability to Relocate:

• Albany, NY 12206: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23