What are the responsibilities and job description for the End User Computing Specialist position at Evolver Commercial?
End User Computing Specialist will be responsible for rolling out IT projects, product and feature end user training, technical support, and interfacing with executive level staff. This position will require a candidate that will be the technical expert on all areas of end user project rollouts to increase user adoption.
Location : On-site in San Francisco 4 days a week
Responsibilities
- Project Rollouts and Technical Support : The specialist will be responsible for rolling out IT projects, providing technical support, and interfacing with executive-level staff.
- Execution and Delivery : They will handle the execution and delivery phase of IT infrastructure projects that require technical change management with end users.
- Customer Service : The specialist will be the primary point of contact for executive-level staff, delivering outstanding customer service.
- Technical Skills : They need strong analytical and technical skills to resolve issues related to workstations, virtual machines, laptops, and mobile devices.
- Testing and Validation : Final Testing and Validation of features and functionality prior to user deployments. Collaborate and provide feedback on user impact, user experience, process, and communications.
- Team Collaboration : The role requires the ability to work independently and collaboratively with a local or remote team.
- Remote Support : The specialist must be able to provide remote support for a hybrid environment.
- Documentation and Feedback : They will document issues, problems, and solutions for both IT team members and end users to support continuous improvement.
- Issue Resolution : The role involves working closely with business users and various IT teams to escalate and resolve issues.
- On-Call Support : The specialist must be available for on-call support as needed.
Basic Qualifications
Preferred Qualifications
Evolver is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Actual salary will depend on factors such as skills, qualifications, experience, market and work location. The client offers benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The annual salary range for this position in San Francisco Bay Area is between : $130,000 - $140,000 USD.
Job Posted by ApplicantPro
Salary : $130,000 - $140,000