What are the responsibilities and job description for the Executive IT Support Specialist position at Evolver Commercial?
Job Description
Job Description
Evolver is seeking an Executive IT Support Specialist. The Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system support.
Location : On-site in San Francisco, CA 4 days a week
Responsibilities :
- Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.
- Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual machines, laptops and mobile devices.
- Be able to work effectively independently as well as collaboratively with a local or remote team
- Provide exceptional customer service while being able to manage day-to-day IT operations and critical situations.
- Understand and communicate the urgency of all issues as appropriate.
- Ability to provide remote support for a hybrid environment.
- Document issues / problems and solutions for both IT team members and end users.
- Work closely with other IT departments or vendors to escalate and resolve issues.
- Be available as on-call support as needed.
Basic Qualifications
Preferred Qualifications
Evolver is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Actual salary will depend on factors such as skills, qualifications, experience, market and work location. The client offers benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. The annual salary range for this position in San Francisco Bay Area is between : $120,000 - $140,000 USD.
Job Posted by ApplicantPro
Salary : $120,000 - $140,000
