What are the responsibilities and job description for the Health Call center rep position at Evolving Insurance?
Job Overview
We are seeking a dedicated and professional Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate should possess strong communication skills and have a background in medical terminology or experience in a medical office setting.
Duties
- Answer incoming calls promptly and professionally, utilizing excellent phone etiquette.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Analyze client inquiries and provide accurate information regarding services offered.
- Perform data entry tasks to maintain accurate records of client interactions.
- Utilize computer systems to document calls and follow up on outstanding issues.
- Assist clients in navigating our services while ensuring confidentiality and compliance with regulations.
- Support multilingual clients by providing assistance in their preferred language when necessary.
Experience
- Previous experience in a call center or customer service role is preferred.
- Familiarity with medical terminology is highly desirable.
- Proficiency in English is required; bilingual or multilingual candidates are encouraged to apply.
- Experience working in a medical office setting is a plus.
- Strong analytical skills with the ability to troubleshoot issues effectively.
- Excellent communication skills, both verbal and written, are essential for success in this role.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
Join our team and contribute to delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $200.00 - $400.00 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to Commute:
- Orlando, FL 32810 (Preferred)
Ability to Relocate:
- Orlando, FL 32810: Relocate before starting work (Preferred)
Work Location: In person
Salary : $200 - $400