What are the responsibilities and job description for the Client Support Specialist position at Evonik Industries?
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik :
About the Role
We are seeking a detail-oriented, customer-focused Customer Service Representative to manage customer accounts from order processing to invoicing and payment collection. In this role, you'll collaborate with internal teams such as Finance, Supply Chain, Purchasing, and Account Management while building strong relationships with domestic and international customers.
Your work will ensure smooth order fulfillment and directly impact our customers' experience and business success. If you are passionate about service excellence, thrive in a fast-paced environment, and enjoy solving challenges, we want to hear from you!
RESPONSIBILITIES
Order Management & Fulfillment
- Process and manage customer orders from receipt through shipment, invoicing, and payment collection using SAP and other business platforms.
- Ensure order accuracy, including pricing, terms, and delivery schedules, while addressing customer-specific requirements.
- Monitor open orders and proactively resolve potential delays.
Customer Support & Communication
Cross-Functional Collaboration
Data Management & Reporting
Team Support & Development
REQUIREMENTS
Experience & Knowledge
Technical Skills
Core Competencies
Mindset & Approach
The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.
Your Application
To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager :
Wenda Cenexant [C]
Company is
Evo Oil Additives US
