Network Operations Center Analyst

Description

Job Summary:

As a Network Operations Analyst you monitor endpoints and provide customer service from the Network Operations Center. The Analyst will be part of a Technical Operations Team that is the single point of contact for incident response and service requests from users.

Skills Desired:

· Excellent analytical and problem-solving skills

· Excellent verbal & written communication skills

· Network troubleshooting

· Active Listening

· Close Attention to Detail

· Strong Organization Skills

· Systems analysis

· Time Management

· Operations Management

· Active Learning

Responsibilities:

• Deliver Information Technology (IT) management and security services

• Provide system monitoring, health, and status reporting

• Administer and monitor system availability and performance Tools

• Provide a single point of contact that users and operators can use to report, document, track, and resolve system problems and account issues

• Interface with personnel and systems to track and resolve incidents

• Create incident reports and provide recommendations

• Support requests from local operations supervisor

• Perform triage, solve straightforward system problems, and utilize appropriate tools

• Monitor system configuration and status including servers, operating systems, and software applications

• Provide Tier 1 and Tier 2 support and coordinate with SOC and Field Service Representatives (FSR) to resolve and document incidents

• Receives calls, opens, and closes trouble tickets

• Lead troubleshooting via CC Knowledge Base

• Logs incidents and requests and further escalate issues as needed

• Creates shift logs

• Updates incident tickets for root cause analysis and corrective action(s)

• Escalate/communicate issues as defined by policies and escalation procedures

• Participate in on-call rotation

• Must be a US Citizen

• Other Duties as assigned.

Clearance Requirement:

A successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a SECRET clearance.

Qualifications

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Salary : $42,000 - $62,000