What are the responsibilities and job description for the Datacenter Technician position at Evrhire?
Title: Data Center Technical Support Specialist
Location: Staten Island & Financial District, NYC (on-site)
Terms: Full-time, W-2 Contractor, OT eligible
Shifts: Monday - Friday 8 AM - 5 PM (1st shift), 9 AM - 6 PM (2nd shift) 10 AM - 7 PM (3rd shift) some weekend work may be required
Pay Rate: $35 /hr. - $40 /hr.
Responsibilities:
- Support Data Center environment and Cisco devices.
- Rack and stack any networking and server equipment
- Perform data backup tape rotations
- Escort vendors while on-site
- Perform cable management within data center
- Act as smart remote hands for network engineers
- Troubleshoot computer and network hardware
- Escalate to the appropriate group whenever network outages or assistance is required.
- Receive, ship and track any equipment for Data Center
- Provide level 1 and level 2 technical support to end-users remotely and in-person.
- Utilization of the help desk ticketing system to manage tasks, requests for support, and day-to-day activities.
- Installation, maintenance, and repair of desktop/laptop computing systems.
- Support and administration of Windows 10/11 operating systems.
- Diagnose, troubleshoot, and repair computing hardware and software applications.
- Provide support for all standard productivity software (Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.).
- Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
- Complete imaging, software installations, and software upgrades.
- Keep track of network/computer inventory
Qualifications:
- 3 years' experience and strong knowledge of hardware replacement/troubleshooting (PCs, Servers, Switches, Routers)
- Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies.
- Excellent organizational skills
- Excellent communications skills
- Strong MS Excel and Word skills
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work effectively and collaboratively as part of a team.
Travel to the follow data centers and sites is required.
-NYC, HQ
-Staten Island, NY
-Secaucus, NJ
-Ryebrook, NY
Salary : $35 - $40
