What are the responsibilities and job description for the Host position at Evviva Trattoria Hanover?
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly greet guests, manage reservations, and ensure that all guests feel welcome and well taken care of. Excellent customer service and communication skills are essential as you will be interacting with both guests and staff in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage reservations and seating arrangements efficiently to optimize guest flow.
- Assist guests with inquiries about the menu, specials, and restaurant services.
- Maintain a clean and organized front-of-house area to enhance guest experience.
- Communicate effectively with kitchen staff and servers to ensure timely service.
- Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed.
- Address guest concerns or complaints promptly and courteously to ensure satisfaction.
- Support the waitstaff during peak times by assisting with guest needs as required.
Requirements
- Proven experience in customer service or guest relations within a hotel or restaurant setting is preferred.
- Familiarity with Aloha POS or similar point-of-sale systems is a plus.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Excellent organizational skills and attention to detail.
- A passion for providing exceptional guest services and creating memorable experiences for customers.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join us in creating an inviting atmosphere where every guest feels valued!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Physical Setting:
- Casual dining restaurant
Shift:
- Day shift
- Evening shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15