What are the responsibilities and job description for the Service Advisor position at Ewald Automotive Group?
About Us
As a family owned and operated company since 1964, we understand how to treat people right. The automobile industry is a fun, fast paced, and exciting industry. Whether you are starting a career, or looking to build on your established experience, the Ewald Automotive Group has opportunities for you.
We are seeking Service Advisors for our busy Ford dealership. Under the direction of the Service Manager, the Service Advisor will own the job duties listed below:
Responsibilities
- Greet customers and qualify their needs
- Answer customer inquiries in person and via phone, email and text
- Maintain automotive service records
- Present menus with repair solutions custom tailored tot he customers needs
- Maintain high CSI score
- Complete Factory required training and certifications
- Handle all follow up communications with customers.
Requirements
- Experience with CDK and/or X-time is preferred, but we will train
- Valid driver’s license
- Ability to work in a fast-paced work environment
- Detail-Oriented
- Focused on maintaining a high level of customer service
- Excellent communication skills
Benefits
- Competitive Compensation Plans
- Medical, Dental & Vision
- Optional Life & Disability Insurance
- 401k with Company Match
- Employee Discount Program
- PTO & Holiday Pay
- Growth and Advancement Opportunities
- Continuous Training and Development
- Flexible Scheduling - no Sundays
- Annual Award Recognition
Compensation: Pay plan TBD
Ewald Automotive Group is a multi-year winner of Milwaukee Journal Sentinel's Top Work Places.
Ewald Automotive Group is an equal opportunity employer and does not discriminate against applicants or employees on the basis of age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable legally protected characteristics. All qualified applicants will receive consideration for employment without regard to any of these characteristics.
