Parts / Service Counter Associate

RATE OF PAY WILL COMMENSURATE WITH EXPERIENCE.

Preferred English/Spanish Bilingual

Summary: Retrieves needed parts for mechanics. Charges out merchandise, collects money, makes entries to the inventory control system, distributes special order parts, receives warranty parts, maintains shelf stock, and keeps counter area clean and neat.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assists mechanics by properly identifying needed parts using catalogs websites, or other available sources, prices the item and adds it to the open repair order.
• Assists Service Department by properly identifying needed parts using catalogs, websites, or other available resources, prices the item and prints the tickets and/or receipts.
• Participates with annual inventory and parts return process.
• Verifies cost, price, and total of parts invoices and repair orders.
• Ensures technician and/or customer receives the correct part in the timeframe promised.
• Makes every effort to fill mechanics and/or customers orders for “out-of-stock” or “non-stocked” items.
• Responsible for suggestive selling.
• Reads new product bulletins and catalogs to gain new knowledge and keep existing knowledge current.
• Completes required documents and collects monies before disbursing parts.
• Enters complete and accurate information into the inventory control system.
• Tags defective merchandise with all necessary information.
• Returns unsold merchandise immediately to the correct stock location.
• Documents and tells the Parts Manager/Service Manager about any discrepancies between recorded inventory and actual shelf quantities.
• Provides back-up support to the Parts Counter, Parts Manager and Service Manager as needed.
• Cleans shelves, counters, aisles and desk area.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one year of customer experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. English /Spanish Bilingual

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Internet Explorer or an equivalent, Keystone Industry Software, Microsoft Excel and Microsoft Word.

Certificates and Licenses:

Must have a valid Texas Drivers’ License and a clear driving record.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work in high, precarious places. The employee is occasionally exposed to work near moving mechanical parts; fumes or airborne particles; outdoor weather conditions; extreme heat (non-weather); risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• customer service: 1 year (Required)

License/Certification:

• Driver License with clear record (Required)

Ability to Relocate:

• Houston, TX 77029: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000