What are the responsibilities and job description for the Call Center Associate (Hybrid) position at EWC Corporate LLC?
About the Role
The Call Center Associate plays a critical role in delivering exceptional customer service, scheduling appointments, and addressing guest inquiries. This position requires strong communication skills, a customer-focused mindset, and a solid understanding of the laser hair removal process to guide guests effectively. This is an appointment setting and sales position.
A Day in the Life
Customer Interaction
- Follow five-day lead journey with all incoming leads
- Handle inbound and outbound calls, emails, or chat inquiries from leads
- Provide accurate information about laser hair removal services, pricing, packages, and promotional offers.
- Address guest questions, concerns, and objections about the laser hair removal process.
- Maintain a friendly, professional demeanor to build trust and rapport in services.
Appointment Scheduling
Education and Guidance
Data Management
Performance Metrics
What Sets You Apart
Education and Experience
European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory / management personnel, regardless of job title or routine job duties.
