Office Clerk

Details & Benefits

Pay: $20.00 per Hour

Workdays: Monday – Friday

Hours:

- 7:30 am – 4:30 pm (1 Hour Lunch) or

- 8:00 am – 4:30 pm (30 Minute Lunch)

Paid Holidays

Two Weeks' Vacation After 90 Day Probationary Period

General Description:

We are searching for a talented, highly organized and resourceful administrator to provide

office management, administrative, operational, clerical, and customer service support to our management team and service technicians. This is a full-time, non-exempt hourly position.

Essential Functions:

Essential functions, as defined under the Americans with Disabilities Act, may include the following duties, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

Primary Responsibilities:

• Manage in-bound and out-bound calls to schedule appointments and contracts for service technicians

• Manage paperwork flow in the office supporting Owner, Accounting Clerk, and Payroll Coordinator

• Price, invoice, and bill all service tickets

• Collect pricing from subcontractors and vendors for proposals / bids for the Estimator

• Type all proposals / bids for Estimator and distribute them via email

• Pull permits, request inspections and file documentation accordingly for multiple cities & counties in both Illinois and Iowa

• Track time sheets, locations and schedules for all service technicians

• Support technicians in the field by supplying customer information

• Issue purchase orders for technicians and dispatch as needed

• Audit service tickets for accuracy

• Utilize QuickBooks for billing and receiving payments

• File warranty claims with wholesalers

• Coordinate with the Local 25 Union Hall for apprentice school schedules and filing requests for target monies for contract services.

Related Knowledge, Skills & Abilities:

• Knowledge of the plumbing service industry

• Skill in the utilization of Microsoft Office Suite products including Outlook, Word, Excel

• Skill in the utilization of QuickBooks

• Skill in customer service & support as well as customer complaint & conflict resolution

• Ability to maintain confidentiality in handling files, conversations, and situations.

• Ability to utilize organizational skills and deductive reasoning to meet deadlines.

• Ability to understand and follow oral and written instructions.

• Ability to effectively communicate with those contacted throughout the course of the workday.

• Ability to establish and maintain effective working relationships with employees, contractors, vendors, wholesalers, and customers.

Minimum Qualifications:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

Education and Training:

• Possession of a High School Diploma or Equivalent (GED)

• Associate’s degree in business administration or related field preferred

Experience:

• 4-6 Years of strong administrative support experience

License or Certificates:

• Possession of a valid driver's license

Working Conditions:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Environment

Work is performed primarily in an office setting with minimal travel to other locations.

Physical:

Primary functions require sufficient physical ability to work in and office; to stand or sit for prolonged periods of time; to regularly stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20