What are the responsibilities and job description for the Customer Associate position at Ewing Outdoor Supply?
Ewing Outdoor Supply- West Berlin Branch
412 Bloomfield Drive
West Berlin, NJ 23225
Starting Pay{{{{:}
}}}$18.00
hr Customer Service{{{{:}}
}} 30�livery Driving{{{{
:}}}} 50%Branch Operations{{
{{:}}}} 20%What You'll
Do{{{{:}}}}As a Sales, Service, and Delivery Associate, you'll play a vital role in supporting our landscape and outdoor supp
thin our thriving business.What
412 Bloomfield Drive
West Berlin, NJ 23225
Starting Pay{{{{:}
}}}$18.00
hr Customer Service{{{{:}}
}} 30�livery Driving{{{{
:}}}} 50%Branch Operations{{
{{:}}}} 20%What You'll
Do{{{{:}}}}As a Sales, Service, and Delivery Associate, you'll play a vital role in supporting our landscape and outdoor supp
- ly contractors. Customer Service & Sales{{{{:}}}} You'll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions fo
- r their projects. Product Expertise{{{{:}}}} With in-depth knowledge of our irrigation and outdoor supply products, you'll guide customers in selecting the best items to meet their needs and ensure they underst
- and how to use them. Order Fulfillment & Delivery{{{{:}}}} You'll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate d
- eliveries to job sites. Relationship Building{{{{:}}}} You'll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a pos
thin our thriving business.What
- We're Looking For{{{{:}}}} People Person{{{{:}}}} Strong communication skills are essential! You should be able to make every
- customer feel welcomed and valued Solution-Oriented{{{{:}}}} You'll help customers identify their needs, answer questions about our products and services,
- and provide tailored recommendations Positive Attitude{{{{:}}}} A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ens
- h a smile!Key Responsibilities{{{{:}}}}
- Customer Interaction & Sales{{{{:}}}} Assist customers at the counter, answering p
- roduct inquiries and offering recommendationsProvide knowledgeable and friendly service to help customers find the best solutions f
- or their landscaping and outdoor supply nee
- ds Product Knowledge & Guidance{{{{:}}}} Maintain an in-depth underst
- anding of irrigation and outdoor supply productsAdvise customers on pro
- per product usage, installation, and maintena
- nce Order Processing & Fulfillment{{{{:}}}} Accurately process customer orders, ensuring all
- items are correctly selected and ready for deliveryPrepare orders f
- or transport and ensure proper inve
- ntory management Delivery & Logistics{{{{:}}}} Safely load and deliver products to contracto
- rs' job sites, ensuring timely and accurate deliveriesEnsure products are delivered in excel
- lent condition and address any d
- elivery-related issues Relationship Building{{{{:}}}} Foster strong relationships with landscape and outdoor supply
- contractors by providing consistent and reliable serviceAddress customer concern
- s and resolve issues to maint
- ain high satisfaction levels Team Collaboration{{{{:}}}} Work closely with coll
- eagues to maintain a smooth workflow and meet customer needsHelp maintain the cl
- eanliness and organization of
- the store and delivery areas. Operational Support{{{{:}}}} Maintain a
- ccurate records of sales, deliveries, and customer interacti
- th inventory control and stock man
- agement as neededRequirements Customer Service Skills{{{{:}}}} Strong communication and interperson
- al skills to engage with customers and provide exceptional serviceAbi
- lity to build positive relat
- ionships with clients and team members Product Knowledge{{{{:}}}} Basic understanding
- or willingness to learn about irrigation and outdoor supply productsAb
- ility to explain product fe
- atures and benefits clearly to customers. Sales Experience{{{{:}}}} Previous expe
- rience in sales or a customer-facing role is preferred, but not r
- equiredAbility to upsell or re
- commend products based on customer needs. Deliver
- y Experience{{{{:}}}} Valid driver's license with a clean driving recordExperience with deliv
- ery driving, including load
- ing, unloading, and safely transporting products Physical Stamina{{{{:}}}} Ability t
- o lift and carry heavy products (up to 50 lbs or more) as part of daily dutiesComfortable with manual
- tasks, such as loading pr
- oducts and maintaining an organized work environment Time Management{{{{:}}}} Ability to manage
- time efficiently to ensure timely product delivery and meet customer expectations
- Strong organizational skills t
- o handle multiple tasks and orders simultaneously. Attention to D
- etail{{{{:}}}} Accuracy in processing orders and ensuring proper
- product deliveryAbili
- ty to troubleshoot and address customer concerns effectively. Team Player{{{{:}}}} Willingness to wo
- rk collaboratively with other staff to meet business goals and ens
- ure smooth operations
- Positive attitude and adaptability in a dynamic work environment. Tech Savvy{{{{:}}}} Basic profic
- iency with computer systems and point-of-sale (POS)
- for order entry and processingAbility to learn
- new software or systems as
- needed. BenefitsHealth Care Plan (Medical, Denta
- l & Vision)Retirement Plan (401k, IRA)Life Insur
- ance (Basic, Voluntary & AD&
- ;D)Paid Time Off (Vacation, Sick &
- ; Public Holidays)Family Leave (Maternity, Paternity)Short Term & Lon
- g Term DisabilityT
- raining opport
Salary : $18
