Elkridge MD - Service Professional

Pay range{​{​{​{:}

}}}**$18.00 - 20.00H

R**We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitabili

ty.Responsibilit

• iesGo the extra mile to engage custom
• ersGreet and direct custom
• ersProvide accurate information (e.g. product features, pricing and after-sales servic
• es)Answer customers' questions about specific products/servi
• cesConduct price and feature comparisons to facilitate purchas
• ingCross-sell produ
• ctsEnsure racks are fully stoc
• kedManage returns of merchand
• iseCoordinate with your team to provide excellent customer service (especially during peak tim
• es)Inform customers about discounts and special off
• ersProvide customer feedback to the Store Mana
• gerStay up-to-date with new products/servi
• cesDeliver a wide variety of items to different addresses and through different rou
• tesFollow routes and time sched
• uleLoad, unload, prepare, inspect and operate a delivery vehi
• cleAsk for feedback on provided services and resolve clients' complai
• ntsInform customers about new products and servi
• cesFollow DOT regulations and safety standa
  
  

rdsRequireme

• ntsPrior Outdoor Supply Industry Experie
• nceMust be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your h
• eadMust be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicl
• e. Customer orientation and ability to adapt/respond to different types of charact
• ersAbility to multi-task, prioritize, and manage time effectiv
• elyBasic math ski
• llsBe able to lift 50-70 pou
• ndsExcellent communication skills, capable of building trusting relationsh
• ipsAbility to perform in fast-paced environme
• ntsValid driver's lice
• nseExcellent organizational and time management ski
• llsGood driving record with no traffic violati
  
  

onsBonus Points for the Followi

• ng*Bilingual (Spanish & Engli
• sh)Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candida
• te)Proven work experience as a Customer Service Associate, Sales Associate, or similar r
• oleKnowledge of inventory stocking procedu
  
  

resBenef

• itsHealth Care Plan (Medical, Dental & Visi
• on)Retirement Plan (401k, I
• RA)Life Insurance (Basic, Voluntary & AD&
• ;D)Paid Time Off (Vacation, Sick & Public Holida
• ys)Family Leave (Maternity, Paterni
• ty)Short Term & Long Term Disabil
• ityTraining & Developm
• entWellness Resour
• cesProfit Shar
  
  

ingWe have the 4 C's that make your job a care

er!Career Development- To invest in your personal and professional growth, we offer a variety of training resourc

es.Compensation- We offer competitive market wages, great benefits, PTO & bonus potenti

al!Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we

do!Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!