Lake Forest - Service Professional

Watch this video for A Day In the Life of a Ewing Service Professional!!!

Pay Range{{{{:}}}}

$18.00 DOE

About Us{{{{:}}}}

Join our dynamic team as a Customer Service Associate/Delivery Driver! We're looking for enthusiastic individuals who are passionate about delivering exceptional customer service while efficiently distributing our products. This is a fantastic opportunity to combine customer interaction with hands-on delivery work, all while being a key part of our thriving business.

What We're Looking For{{{{:}}}}

• People Person{{{{:}}}} Strong communication skills are essential! You should be able to make every customer feel welcomed and valued
• Solution-Oriented{{{{:}}}} You'll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations
• Positive Attitude{{{{:}}}} A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!
  
  

Key Responsibilities{{{{:}}}}

• Customer Engagement{{{{:}}}} Go the extra mile to connect with customers and enhance their shopping experience
• Welcoming Environment{{{{:}}}} Greet and direct customers upon their arrival, making them feel at home
• Product Expertise{{{{:}}}} Provide accurate information about product features, pricing, and after-sales services to help customers make informed decisions
• Facilitate Purchases{{{{:}}}} Conduct price and feature comparisons to assist customers in finding the right products
• Cross-Selling{{{{:}}}} Suggest complementary products to boost sales and customer satisfaction
• Inventory Management{{{{:}}}} Ensure racks are fully stocked and organized for an optimal shopping experience
• Returns Management{{{{:}}}} Handle merchandise returns smoothly, ensuring customer satisfaction
• Team Coordination{{{{:}}}} Collaborate with your team during busy periods to maintain outstanding customer service
• Promote Offers{{{{:}}}} Keep customers informed about discounts and special promotions that enhance their shopping experience
• Feedback Gathering{{{{:}}}} Collect customer insights and relay them to the Store Manager for continuous improvement
• Stay Updated{{{{:}}}} Keep abreast of new products and services to better serve our customers
• Delivery Excellence{{{{:}}}} Safely deliver a wide variety of items to different locations, following scheduled routes and maintaining punctuality
• Vehicle Operations{{{{:}}}} Load, unload, and operate various delivery vehicles (including Non-CDL dump trucks, flatbeds, loaders, and forklifts) while adhering to DOT regulations and safety standards
• Customer Outreach{{{{:}}}} Proactively seek feedback on services and promptly resolve any complaints
  
  

Requirements

• Physical Stamina{{{{:}}}} Comfortable standing for long periods and performing physical tasks, including lifting to 70 pounds, stooping, and squatting
• Driving Skills{{{{:}}}} Ability to operate commercial vehicles (like Isuzu NRR 650) for daily deliveries
• Customer Focus{{{{:}}}} Excellent interpersonal skills to adapt and respond to diverse customer personalities
• Multi-Tasking Ability{{{{:}}}} Capable of prioritizing tasks and managing time effectively in a fast-paced environment
• Math Proficiency{{{{:}}}} Basic math skills for handling transactions and inventory
• Driver Qualifications{{{{:}}}} Valid driver's license with a clean driving record and no traffic violations
• Organizational Skills{{{{:}}}} Strong organizational and time management abilities
  
  

Bonus Points For{{{{:}}}}

• Industry Experience{{{{:}}}} Prior experience in the outdoor supply industry is a plus!
• Bilingual Skills{{{{:}}}} Proficiency in both Spanish and English
• Customer Service Experience{{{{:}}}} Proven background as a Customer Service Associate or Sales Associate
• Inventory Knowledge{{{{:}}}} Familiarity with inventory stocking procedures
  
  

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing
  
  

We have the 4 C's that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!