Liens Customer Service Representative

Description

EXACTA Land Surveyors is one of the nation’s premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Indiana, Maryland, Virginia, Florida, and Texas. Services include all types of residential, commercial, construction and ALTA/NSPS surveys with a commitment of accurate and timely delivery to our clients. Our surveys provide an important component for real estate type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.

Client Services Representative Position Summary

This position will report to the Client Services Supervisor and is responsible for various tasks related to the Lien Search Department client service department. The work is performed in an office setting with moderate noise levels. This job frequently requires the employee to stand, walk, use hands, tools, controls, reach with arms, climb, or balance, stoop, kneel, crouch, or crawl; sit; use hands; read; talk or hear. The employee must lift and/or move up to 10 - 25 pounds. Specific vision abilities include close vision and the ability to adjust focus. 

Client Services Representative Position Schedule

This is a hybrid position. Team member will report to the office at 1500 W 3rd St, MZ130, Cleveland, OH 44113 a minimum of 3 days a week as scheduled by the supervisor.

Requirements

• Ensure a superior client experience through positive and friendly communication.
• Ensure proper client account setup, order creation, order maintenance and cancellation, pending refunds and incoming and outgoing email.
• Serve as the first point of contact for the Lien Search Department including telephone and email communication.
• Function as a timely responder to incoming client communications including product details, pricing, and order quotes and inquiries.
• Function as a liaison to the research team in delivering incoming order results, communicating with clients on their behalf, and coordinating strategic and necessary order details.
• Perform light accounting duties in the company accounting software including bill entry, check lookup, and coordinating with the department manager and accounting department to ensure the accuracy of daily check runs and vendor information.
• Ensure proper use and management of integrated closing software technology systems. 
• Communicate with and troubleshoot vendor communication in collaboration with the Vendor Manager and Quality Control Team. 
• Function as liaison with the accounting department.
• Ensure solid communication and troubleshooting with any joint venture partners
• Collaborate with the Sales Executive team in support of new and existing business.  

Client Services Representative Skills and Experience

• Minimum of high school diploma/GED diploma required; Associates / Technical Degree or higher preferred. 
• 1 year of successful job-related client service experience in the lien search industry.
• Proven and demonstrated skill sets to include, but not limited to completing lien search orders and estoppel reports preferred. 
• Able to communicate and respond to questions in a professional and knowledgeable manner ensuring business outcomes; assertive problem-solver and action-oriented team player. Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service
• Ability to balance the workload to accommodate demands of the job and exceed client expectations.
• Proficient in the independent application and use of job-related software/e-technology/cloud-based solutions. 
• May require a valid Driver’s License and maintain appropriate Automobile Insurance.

Company Benefits

• Competitive Salary
• Medical/Dental/Vision Insurance 
• Company Sponsored Life & Disability Insurance 
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account 
• 401k with company match
• Seven Paid Holidays per calendar year 
• Paid Time Off 
• Childbirth Recovery Leave

EXACTA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Exacta Employee Value Proposition

Exacta offers a fulfilling career where your contributions are valued, and you can make a difference. Exciting career advancement opportunities, a clear path for professional development, competitive pay and benefits are available for each team member.

Exacta is a mission and values driven organization. At our core, is Exacta’s mission to “provide peace of mind to our clients and make their lives easier”. We perform that mission with a commitment to always doing the right thing – for our clients, for our team members and for the community.

Join our rapidly growing company where you’ll be surrounded by colleagues who care, and who will inspire and challenge you every day!

Exacta – Unlimited Boundaries!